(2100EWF)
Saudi Arabia-Eastern Province-Hafar Al Batin | Full-time | Permanent | Shift
Role Purpose: To serve SNAS/DHL customers at the Front Counter, ensuring that
all customer needs are met, questions and queries handled, all shipments are
correctly and accurately processed and company standards are met or exceeded
at all times.
Skills/ Qualifications: Maintain cleanliness and excellent appearance within
the Front Counter. Project a professional image in greeting and serving
customers.
Impact: Ensure all sales targets are met/exceeded. Ensure all cash and the
cash float are handled correctly. Use SPS system to complete AWBs in line with
company standards.
Problem Complexity / Process Ensure that perfect shipment criteria is met at
all times. Maintain suitable levels of brochures and tariffs on display.
Ability to choose between different alternatives with care. Use sound
judgement in conditions of uncertainty
Customer / Stakeholder Ensure the delivery of precise and correct information
to customers and provide advice on shipment acceptance and carriage. Security
screen all shipments prior to acceptance. And take necessary action against
DGA shipments. Hold consignee collect shipments as appropriate
Autonomy Ensure all machinery is in working order (Card, Weighing, Computer)
Up loading of Disk information from the SPS accurately at the end of each day
People Management Ability to understand the perceptions and needs of others,
as well as to pick up clues to others' current unspoken thoughts Budgeted
turnover year Size of Budget (year) Nb of FTEs Nb of Direct / Dotted Line
reports Nb of countries Other relevant dimension Accountabilities Scope DPWN
Role Profile printed: 2017-03-13, page 2/2 1. MAJOR CHALLENGES Ensuring that
information and issues are treated with utmost objectivity, professionalism
and confidentiality. Pressure often brought about by the number, urgency and
diversity of tasks and activities. 2. DEGREE OF SUPERVISION The HRD Manager
provides job direction, reviews performance of key results areas, checks and
monitors the accuracy and timeliness of reports, and ensures that all
personnel records and issues are handled with utmost confidentiality.
PERSON SPECIFICATION:
1 Education Diploma or university degree.
2 Experience At least 2 years in HR administration or similar experience.
Knowledge of the Saudi Arabian Labour Law an advantage Database management
3 Technical Knowledge/Skills Very good computer skills, particularly in MS
Office Package (Word, Excel, PowerPoint, Access)
Posting Legal Entity SNAS Postal Est.
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