Retail sales agent / Riyadh

(2100COX)
Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Shift

Role Documentation
Country Saudi Arabia
Business Unit
Role Title Retail Sales Agent
Department Marketing
Reports to Retail Sales Manager
Role Purpose
To serve SNAS/DHL customers at the Front Counter, ensuring that all
customer needs are met, questions and queries handled, all
shipments are correctly and accurately processed and company
standards are met or exceeded at all times.
Skills/
Qualifications
Maintain cleanliness and excellent appearance within the
Front Counter. Project a professional image in greeting and
serving customers.
Impact Ensure all sales targets are met/exceeded. Ensure all cash
and the cash float are handled correctly. Use SPS system to
complete AWBs in line with company standards.
Problem
Complexity /
Process
Ensure that perfect shipment criteria is met at all times.
Maintain suitable levels of brochures and tariffs on display.
Ability to choose between different alternatives with care.
Use sound judgement in conditions of uncertainty
Customer /
Stakeholder
Ensure the delivery of precise and correct information to
customers and provide advice on shipment acceptance and
carriage. Security screen all shipments prior to acceptance.
And take necessary action against DGA shipments. Hold
consignee collect shipments as appropriate
Autonomy
Ensure all machinery is in working order (Card, Weighing,
Computer) Up loading of Disk information from the SPS
accurately at the end of each day
People
Management
Ability to understand the perceptions and needs of others, as
well as to pick up clues to others' current unspoken thoughts
Budgeted
turnover
year
Size of
Budget
(year)
Nb of
FTEs
Nb of Direct
/ Dotted Line
reports
Nb of
countries
Other
relevant
dimension
Accountabilities
Scope
DPWN Role Profile
printed: ‎2017-‎03-‎13, page ‎2/‎2
‎1. MAJOR CHALLENGES
Ensuring that information and issues are treated with utmost
objectivity, professionalism and confidentiality.
Pressure often brought about by the number, urgency and diversity
of tasks and activities.
‎2. DEGREE OF SUPERVISION
The HRD Manager provides job direction, reviews performance of
key results areas, checks and monitors the accuracy and timeliness
of reports, and ensures that all personnel records and issues are
handled with utmost confidentiality.
‎3.
PERSON SPECIFICATION
‎3.1 Education
Diploma or university degree.
‎3.2 Experience
At least ‎2 years in HR administration or similar experience.
Knowledge of the Saudi Arabian Labour Law an advantage
Database management
‎3.3 Technical Knowledge/Skills
Very good computer skills, particularly in MS Office Package
(Word, Excel, PowerPoint, Access)
RCS Grading
Career Group Career Stream
Job Family Grade O3 A2
Approval
Date: Name/Function
Planning
Organizing
Drive to identify, understand and give high priority to
customer needs. Anticipating and providing solutions to
internal and external customers in a helpful, friendly and
honest manner.
Communication Ability to express well-thought concise and timely oral and
written information. Ability to adjust language or terminology
to the characteristics and needs of the audience.
Teamwork Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating
understanding of how own role fits within DHL as a whole.
Etc… Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with
the status quo. Setting high standards and challenging goals
and continually striving to reach or exceed them
Competencies
Posting Legal Entity SNAS Postal Est.