Job Number 23028794
Job Category Reservations
Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin
Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Communicate and instill company values and/or culture to new employees.
Provide feedback to employees regarding training. Conduct training
recertification and/or refreshers. Conduct quality assurance checks for
trained employees as appropriate. Train new reservation sales employees.
Update training materials with new processes and directives from company.
Ensure that hourly employees are trained on company core values, job roles,
responsibilities, and technical and service aspects of the job. Coach and
develop employees; encourage and motivate employees to perform their best.
Follow company and department safety and security policies and procedures to
ensure a clean, safe, and secure environment. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests' service needs; thank guests with genuine appreciation. Assist other
employees to ensure proper coverage and prompt guest service. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.
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