The Implementation and Care Specialist (ICS) is one of the key pillars of our
ON!Track service and will assist in growing and supporting any existing and/or
future software product and service with local, regional, and global partners
at Hilti.
Hilti is where innovation is improving productivity, safety and sustainability
in the global construction industry, and beyond. Where strong customer
relationships are creating solutions that build a better future. Where there
is pride and a sense of belonging across our 120 locations, carrying right
into our lives and homes. Where people are exploring possibilities, leveraging
their potential, owning their personal development and growing lasting
careers.
The Implementation & Care Specialist (ICS) is responsible for travelling to
customer jobsites / warehouses to manually tag customer assets, commodities
and consumables with Hilti ON!Track Asset Management System tags. You will be
responsible for entering asset data into a customer-facing database using both
a desktop and smartphone-based system.
Furthermore, you will train customers on the use of both desktop and
smartphone ON!Track applications - from entering asset data themselves to
using the system to best help their daily work. You will be required to work
hand in hand with both the ON!Track Consultants and Back Office/Software and
Service Specialists to ensure a smooth transition within every steps of the
selling process
In addition to the Implementation & Care Specialist role, you will also take
on the responsibility of being the Local Process Expert for Hilti Saudi
Arabia. You will manage the matrix of local team members and collaborate with
different stakeholders in the market organization such as Market Reach,
Finance, Logistics, Customer Service as well as the Regional Process Expert.
This position requires you to provide coaching and support to our Sales and
After Market Services teams to build competency with a focus on customer
experience and engagement. Finally, you will analyze and communicate issues or
opportunities for process improvements to be able to co-ordinate actions with
the relevant teams (local & regional).
We're proud to rank in Great Places to Work as one of the world's best
multinational workplaces.
Show us what you're made of and we'll offer you opportunities to move around
the business - to work abroad, experience different job functions, and tackle
different markets. It's a great way to find the right match for your ambitions
and achieve the exciting career you're after
We have a diverse team of people with a variety of nationalities, backgrounds
and experiences. Success at Hilti is down to teamwork and ability, no matter
where you're from.
Details Required Experience From 1 to 3 Years Department Customer Operations Career LevelMid-Level Position Location Cairo Skills Analytical Skills Excellent English Implementation Requirements and responsibilities # **Propel your journey!** Do you want to work in an exciting, rewarding, and colla…
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