Supports the sales team with all Sales Operations tasks and activities in line
with the Area Business Plan of O&L organisation.
Enabler and ambassador of data-driven Sales Management
* Drive Salesforce uptake and Sales Quality Standards including data quality of user profiles and account master data in Salesforce
* Coordinate segmentation of customers
* Drive the usage of standard data and reports in the MOS (Maersk Operating System) and the SOS (Sales Operating System) and ensure discussions focusing on driving sales effectiveness and L&S + Ocean growth
Structurally improving the Sales Processes
* Assist Sales Reps and Management to understand process bottlenecks and opportunities for productivity gain
* Share knowledge through the Global Sales Operations team around sales processes and guidelines
* Serve as GSC/OTS liaison and ensure we leverage and use GSC/OTS services optimally in the frontline
Ensure we have the right organizational setup and the right capabilities
* Ensure clients are allocated to the optimal sales channels
* Sales Systems Super User and local trainer
Drive Sales Transformation
* Work as a change agent on transformation and other global projects
* Driving uptake of new initiatives and tool
* Acting as a sounding board for CEN Sales Operations
What we are looking for
* Bachelors/Masters Degree in Business Administration/Management with min. 3 years of work experience in a Sales/Customer Experience role
* You are proactive in identifying and acting on ideas for new solutions and process improvements to make Sales Reps' lives easier and optimize the customer experience
* Demonstrated proficiency in using data to drive business results and Sales Effectiveness
* Good stakeholder management, excellent communication and persuasion skills
* Proven ability to work as a change agent and challenge the status quo
* Ability to influence without authority in a global organization
* Proactivity: Suggest solutions and process improvements
* Team player: Teamwork across functions and geographies
* Problem-solving mindset and solution-focused attitude.
* You have a detailed understanding of CRM (SalesForce preferred) and other sales tools
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