At Your Service Shift Leader

؜ - ؜جدة ؜ -

Job details

Job Number ‎22154205
Job Category Rooms & Guest Services Operations
Location Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin
Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


POSITION SUMMARY


Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request,
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines, check back
with callers on hold to update status, take messages. Activate and deactivate
guest room message lights. Transfer guests with internet access issues to
internet service provider's customer support line. Assist callers with credit
card, calling card, long distance, collect, overseas, and person to person
calls. Log guest requests, incidents, adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information.


Assist management in training, scheduling, evaluating, motivating and coaching
employees; serve as a department role model. Follow company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals. Ensure adherence to quality
standards. Enter and locate information using computers/ POS systems. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to ‎10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.


The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

  • Advertiser: Marriott International, Inc
  • Announcement date: 04/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: جدة
  • Salary: -
  • Phone number: -
  • Email:

    Show email

More jobs like this

جدة
10/06/2022

Job Title Shift Leader Job Description Essential Functions (Job Duties and Responsibilities): * Manage day-to-day operational activities and respond to callouts. * Maintain system availability to and deliver the required customer's KPIs as per the service contract. * Develop, and improve oper…

جدة
30/08/2022

Job Title Shift leader Job Description Maintenance ShiftLeader Reports to Maintenance Manager Job Summary Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at Different Airports. We are currently seeking a maintenance ShiftLeader to join our tea…

جدة
12/09/2022

Job Title Shift Leader Job Description Qualifications and abilities * Bachelor's degree in electrical, mechanical, or industrial engineering * Minimum 2 years' experience in operations or facility management or electromechanical fields. * Minimum 2 years team leader experience. * Team build…

جدة
04/12/2022

Deliver a seamless, efficient warehouse operation. Ensure full regulatory compliance on all warehouse processes and activities including adherence to Company policies and procedures. Role Responsibilities: In addition to the main duties and responsibilities listed below, the warehouse supervisor wi…

جدة
12/10/2022

**Requisition ID** 35819 **Position Type** FT Permanent **Recruiter** #LI-SSM1 **Posting Type** LI ## **About Kerry** Founded in 1972 in Co. Kerry, Ireland, the Kerry Group has annualised sales in excess of €7 Billion and supplies over 18,000 food ingredients and flavour products to cus…

جدة
28/09/2022

General Responsibilities: Deliver a seamless, efficient warehouse operation. Ensure full regulatory compliance on all warehouse processes and activities including adherence to Company policies and procedures. Specific Responsibilities: In addition to the main duties and responsibilities listed…

جدة
13/02/2023

Deliver a seamless, efficient warehouse operation. Ensure full regulatory compliance on all warehouse processes and activities including adherence to Company policies and procedures. General Responsibilities: * Deliver a seamless, efficient warehouse operation. * Ensure full regulatory complian…

Abu Dhabi
21/06/2022

**Posting Date** Jun 20, 2022 **Job Number** 22101852 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Westin Hotels & Resorts **Sched…

جدة
02/06/2022

**Posting Date** Jun 01, 2022 **Job Number** 22090693 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-…

جدة
02/06/2022

**ت اريخ النشر** Jun 01, 2022 **ر قم الوظيفة** 22090693 **ا لتصنيفات** Rooms & Guest Services Operations **ا لموقع** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **س لسلة الفنادق** Marriott Hotels Resorts **ا لجد…

اللغة: العربيّة