City Manager

Job Description

Responsible for ensuring smooth retail store operations in the city/territory
he/she is responsible for by providing effective leadership, support and
advice to store managers and other staff members in the city/territory. The
job holder is essentially responsible for overall administration by working
closely with local authorities and internal stakeholders.

Provide leadership on the ground to store teams. Support Area Managers, RCBHs
to execute concept plans in stores & run smooth store operations by liaising /
resolving staff or local authorities related issues.
Liaise and work closely with all local government authorities, build strong
working relationship. Regularly meet to ensure the stores meet all regulation
requirements and are fully compliant. (Baladiya, Police, MoL, Civil Defence
etc).
Ensure all licenses and approvals are up to date, timely renewed and records
maintained in each store.
Safeguard all company assets and ensure all equipment are fully operational
and in service.
Always maintain the infrastructure and keep it fully operational.
Ensure all stores are fully operational and meet BOE standards.
Reduce shrinkage at store level by working closely with the store managers.
Manage all customer complaints and resolve issues locally. Liaise with
relevant function, manager in LA to resolve.
Regularly walk retail and report on competition activities.
Maintain local landlord relationships, meet regularly.
Identify any new store opportunities and inform the Regional Head.
Support HR to hire and retain staff.
Ensure each store has identified HiPo talent and succession bench strength is
built at store/city level.
Participate in all employee engagement activities. Initiate local staff
activities to keep the staff engaged, motivated.
Handle all labor complaints and resolve locally. Work with Regional HR and
legal to timely close labor disputes.
Ensure staff backroom and other facilities are well maintained.
Regularly engage with staff, understand and resolve any concerns.
Collaborate with RCBHs, AMs and support them execute their plans.
Retain and engage the talent employed and build a collaborative and high-
performance team

Job Experience

‎10+ years of administrative/management experience in retail, FMCG org in KSA
Strong city/regional understanding and have a local connect
Ability to engage, build relationship.

Required Leadership Skills

Strong emotional connect to lead the team on the ground
Collaborate and work closely with SMs, AMs, RCBHs, Admin & HR teams
Attitude – “Get Things Done”
Task and execution focused.
Receptive to feedback and accepting of other’s viewpoints
Cultural Fit – Sense of purpose, Humility & Store focused approach

Qualifications

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Primary Location: SA-SA-Makkah
Work location/ موقع العمل: Makkah - Jeddah Makkah - Jeddah Makkah -
Jeddah, , Makkah
Job: Retail Operations
Organization: Common KSA
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Nov ‎7, ‎2021, ‎7:43:‎18 AM