City Manager - Logistics (Delta)

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary:
Managing overall logistics of cities or zones assigned across Delta.
Leading on-demand delivery operations and maintaining excellent customer
experience ‎24/‎7.
Taking ownership of staffing, service levels, and communication with
stakeholders. Monitoring,
measuring, and improving compliance and performance of riders/partners.
Role Scope:
* Oversees and solves all daily logistics related operations
* Initiating, leading and optimizing full order cycle in assigned cluster.
* Owns the communication with external suppliers.
* Supervise, coach multiple rider supervisor and rider trainers.
* Set up SOPs, policies and tools for safety/compliance of riders and partners.
* On-ground support in the coordination of marketing campaigns and activities across all brand
entities.
* Responsible for cities rider experience and satisfaction score.
* Provide weekly updates to country management on projects & performance progress.
* Responsible for the cluster Acquisition targets
* Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the
required riders per area
* Responsible for the supplier's performance management
* Responsible for the operational zone setup and special projects in alignment with the country
logistics head.
Skills & Qualifications needed :
* Bachelor's Degree.
* ‎5-‎7 years of experience in food/grocery tech industry is highly preferred.
* Extensive experience in Data Analytics.
* Strong communication skills, both written and verbal.
* People management skills: Experience of managing bigger group of people.
* Stakeholder management skills: Experience in dealing with cross-cultural team members and
cross-functional teams.
* Ability to analyse data and derive insights from comprehensive data reports.
* Ability to deal with ambiguity, work under pressure, handle stress.