Operate and support IPX system and responsible for the below tasks:
* Migrating all carriers and traffic flows (VOIP-VOIP, VOIP-TDM, & TDM-VOIP)
* Configuration
* Testing
* Verifying & Reporting
* Monitoring Faults, STM1 connections, VOIP Traffic, device performance, & service performance on the below devices:
* Media Gateways: Genband C3/G9,
* TITAN CRE for routing, billing credit control
* SBC Genband Q21, Q50, Gen-view One-EMS, & Gen-view Analytic
* Cisco Nexus for data connectivity
* Receiving and handling customer complaints and opening customer care tickets
* Taking the proper action to restore the service as soon as possible
* Trying to set the final solution or escalating to TAC
* Service reporting to STC governors (Daily, Weekly, & monthly)
* Scheduling and applying TCN/MDT
* Managing Field Engineers to fix physical problems and to do daily environmental check
MS / BS degree in Computer Science, Engineering
Job Location
Jeddah , Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Employment Type
Employee
Job Division
EBS
Technical
Career Level
Mid Career
Years of Experience
Min: 2 Max: 5
Degree
Bachelor's degree
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