NTT is a leading global IT solutions and services organisation that brings
together people, data and things to create a better and more sustainable
future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By
bringing together talented people, world-class technology partners and
emerging innovators, we help our clients solve some of the world's most
significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and
growing the best talent and providing an environment where everyone feels they
can belong and their contribution matters.

Want to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse
headquartered in Japan. As part of NTT, we deliver a wide range of IT services
and solutions to clients around the world. Although the Dimension Data brand
was retired in some parts of the world in ‎2019, it remains well recognized in
the Middle East and Africa. Join us and become part of the NTT family as we
continue to provide innovative solutions that help our clients achieve their
business objectives.
Working at NTT
The NOC L ‎1 is responsible for providing first-line support and monitoring the
network and IT infrastructure of the clients. This role involves incident
detection, initial troubleshooting, and escalation of issues to higher-level
support teams. The NOC L1 plays a crucial role in maintaining system
availability and ensuring the timely resolution of incidents.
Day to day key responsibilities
* Monitor network systems, servers, and applications using network monitoring tools.
* Detect and escalate incidents, alarms, and service requests according to established procedures.
* Provide real-time analysis of incidents and initiate appropriate responses.
* Conduct initial troubleshooting of hardware, software, and network issues.
* Escalate incidents to higher-level support teams when necessary, providing detailed information for resolution following established procedures.
* Serve as the first point of contact for reporting technical issues.
* Maintain communication with clients, keeping them informed of incident status and resolution progress.
* Collaborate with team members to facilitate incident resolution.
* Respond to alerts generated by monitoring systems and take appropriate actions.
* Acknowledge and document alerts, ensuring that all necessary information is captured for escalation.
* Provide excellent customer service by addressing user inquiries and resolving issues promptly.
What will make you a good fit for the role?
Bachelor 's degree in Information Technology, Computer Science, or a related
field. • Basic understanding of networking concepts and IT infrastructure.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a ‎24/‎7 shift environment.
* Eagerness to learn and adapt to new technologies.
* Ability to multitask.
* Attention to details.
Preferred Certifications
* CompTIA Network+.

dimensiondatacareers

Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that
embraces diversity. We are committed to providing an environment free of
unfair discrimination and harassment. We do not discriminate based on age,
race, color, sex, religion, national origin, disability, pregnancy, marital
status, sexual orientation, gender reassignment, veteran status, or other
protected category

Join our growing global team and accelerate your career with us. Apply
today.

A career at NTT means:
* Being part of a global pioneer - where you gain exposure to our Fortune ‎500 clients and world-leading global technology partners and work with a network of over ‎40,000 smart and diverse colleagues across ‎57 countries, delivering services in over ‎200 countries.
* Being at the forefront of cutting-edge technology - backed with a ‎150-year heritage of using technology for good. With ‎40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
* Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
* Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
* Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.