Coffee Specialist (Boutique)

We are the Nestle Nespresso SA Company and are proud to be one of the fastest
growing operating unit of Nestle. Our passionate, entrepreneurial-minded team
has transformed Nespresso into the reference in portioned coffee and one of
the world's most trusted brands. Our growth comes from our commitment to
research and development in order to pioneer and be the reference in the
portioned coffee sector to provide the very highest quality coffees that could
be enjoyed in the comfort of consumers' own homes and also savored at out-of-
home locations, such as restaurants, hotels, offices and luxury retail
businesses. We guarantee quality by taking a careful, thoughtful approach in
how we source our ingredients, produce and market our premium coffee products.
With corporate headquarters in Lausanne, Switzerland, Nespresso is present in
over ‎60 countries and counts over ‎12,000 employees worldwide. To learn more
visit www.nespresso.com.

Nespresso is on a mission, through uncompromising choices, to bring
exceptional and sustainable coffee to your home. With every cup, we elevate
coffee moment into a movement, with taste and purpose. Cultivating coffee as
an art, to grow the best in each of us.

Here's why we think you should choose us:
* Comprehensive total rewards benefits package
* Free coffee machine + Monthly Nespresso credit
* Exclusive employee discounts
* Excellent training and development programs
* Growth opportunities
* Free unlimited coffee during working shifts
* And much more!!

Position Summary
We are seeking a passionate and dynamic leader for an entry-level full-time
Coffee Specialist for our community who will drive sales, service, and
operations through respectful, collaborative, agile, determined, and driven
interactions with clients and team members. Our culture empowers us to provide
quality coffee, experience-focused customer service, growth opportunities and
a variety of benefits with perks. Join our team as we cultivate coffee as an
art to grow the best in each of us.

A Day in the Life of a Coffee Specialist:
* Achieve personal and common sales and service level targets;
* Welcome the Boutique clientele and identify their needs;
* Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill ones role and expectations. Support special events;
* Contribute to the management of inventories, stocks and cash;
* Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
* Advise both prospects and Club members on Nespresso products and Services;
* Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
* Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
* Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
* Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;

What will make you successful

• ‎1 year of prior hotel, catering, sales or retail experience is required


• Excellent presentation, communication &interpersonal skills; exceptional customer service skills


• Hands on and pragmatic


• Punctuality and discipline


• Strong team player


• Proactive and responsive to anticipate and fulfill customer needs


• This position is not eligible for Visa Sponsorship.