Role Purpose:
The primary objective of costumer engagement Specialist is to effectively
communicate and promote our health insurance services by educating the member
about the convenience and benefits of our tele-health and program within our
health insurance plan.
Key Accountabilities:
1- Outbound calls;
* Conduct engaging and persuasive phone outreaching targeting sample of the eligible population for the telemedicine consultation
* Present Tele consultations benefits and Health program focusing on the convenience and accessibility
* Enroll the Member to the program
2- Client Education;
* Offer Detailed information about tele consultation services available within our health insurance plans
* Emphasize tele consultations suitability for routine check ups, minor ailments, and initial consultations
3- Tailored communication;
* Customize phone communication strategies to resonate with diverse demographics
* Articulate tele consultation benefits in relatable terms to engage with potential client effectively
4- Engagement and support;
* Proactively engage individual via phone, addressing inquiries and encouraging exploration of tele consultation option within our health insurance plan
* Provide guidance and support for clients to initiate and utilize tele consultation seamlessly
5- Feedback collection and documentation;
* Gather feedback from individuals reached via phone regarding their awareness and perception of tele consultation services
* Maintain accurate records of client interactions, feedback received and campaign details
Bachelor's of Business Administration, Microbiology, Biochemistry or related
major
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