Operations Support Agent-Senior

Position Summary:

‎1. Maintaining visibility on package information/movement utilizing provided
tracking system and flagging issues/delays to appropriate personnel for
resolution.
‎2. Managing time effectively to meet delivery deadlines and maintain
efficiency.
‎3. Providing friendly and professional customer service, addressing
inquiries, and resolving issues related to deliveries.
‎4. Using handheld scanners or devices to track and record package
information, including barcodes and tracking numbers.
‎5. Maintaining clear communication with the customer's shipping dept. FedEx
and its Vendors regarding collection/delivery status and any issues.
‎6. Day-to-day close coordination with the customer's import/export dept.
‎7. Preparation of paperwork for exports incl. airwaybill, attaching required
regulatory paperwork based on H.S.Codes (align with the customer's shipping
dept.).
‎8. Maintaining visibility and tracking on inbound/outbound shipments using
available tools and resources.
‎9. Regular meetings with operations to understand priorities and urgencies.
‎10. Administrative tasks incl. scanning of invoices and updating specific
excel sheet for the finance team.
‎11. Prepare daily/weekly/monthly volume trend and other required reports.

Additional Information
Posting Date: ‎13-December-‎2023

Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning &
Organizing Skills;Interpersonal Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity /affirmative action employer and we are committed
to a diverse, equitable, and inclusive workforce in which we enforce fair
treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless
of age, race, color, national origin, genetics, religion, gender, marital
status, pregnancy (including childbirth or a related medical condition),
physical or mental disability, or any other characteristic protected by
applicable laws regulations and ordinances.
Our Company
FedEx Express is one of the world's largest express transportation companies
and has consistently been selected as one of the top ‎10 World 's Most Admired
Companies by "Fortune" magazine. Every day FedEx delivers for its customers
with transportation and business solutions, serving more than ‎220 countries
and territories around the globe. We can serve this global network due to our
outstanding team of FedEx team members, who are tasked with making every FedEx
experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that
govern every FedEx decision, policy or activity. FedEx takes care of our
people; they, in turn, deliver the impeccable service demanded by our
customers, who reward us with the profitability necessary to secure our
future. The essential element in making the People-Service-Profit philosophy
such a positive force for the company is where we close the circle, and return
these profits back into the business, and invest back in our people. Our
success in the industry is attributed to our people. Through our P-S-P
philosophy, we have a work environment that encourages team members to be
innovative in delivering the highest possible quality of service to our
customers. We care for their well-being, and value their contributions to the
company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to
life through our behaviors, actions and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth
since we began in the early ‎1970 's. While other companies can copy our
systems, infrastructure and processes, our culture makes us unique and is
often a differentiating factor as we compete and grow in today's global
marketplace.