Job Title: KSA Collection Specialist
Location: Jeddah, Dammam or Riyadh, KSA
Job Purpose:
Single Point of Contact for any customer engagements in relation to open
invoices and receivables pus solving and settling customer claims The
individual will be responsible for e2e cash collection, correspondence,
escalation & resolution of disputes with customers and claims registration &
processing, will be also engaged in bad debt provisions & write-offs
Key responsibilities:
* Proactively and reactively track open invoices to keep DSO at lowest possible level.
* Ensure risk free and reconciled customer accounts (open items and aged balances).
* Support Cash Apps and Claims Specialists for invoice issue resolution.
* Accurate and timely claim investigation & settlement with Customers.
* Timely Customer reconciliation and reduction of open items in Customer accounts.
* Escalation of invalid claims, as well in case of delays in submission of claims to CD LT.
KPIs:
* Total receivables and days outstanding.
* Gross Overdue and overdue outstanding days.
* Customer reconciliations (# of reconciliations done).
* Receivable write off.
* Open aged items related to Claims deduction in Customer accounts.
* Quarterly no-due certificate from all customers.
* Customer claims settlement period (within 45 days of activity).
SKILLS:
* Customer focus.
* Negotiation & influencing skills.
* Team player.
* Time management.
Unilever is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
diverse employees, global consumers, partners, and communities. We believe a
diverse workforce allows us to match our growth ambitions and drive inclusion
across the business. At Unilever we are interested in every individual
bringing their 'Whole Self' to work and this includes you! Thus if you require
any support or access requirements, we encourage you to advise us at the time
of your application so that we can support you through your recruitment
journey.
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