Support peers with technical or process related challenges during process
execution.
Key Responsibilities:
* Create and send SOA's to customers in a timely and accurate manner and in line with customer CSOP's or global standard for SOA and send statements of accounts to clients.
* Generate daily call lists for collectors ensuring that those customers who are highest risk are given a high priority.
* Provide Area Collection Manager with daily, weekly and monthly reports on performance activity for collectors.
* Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI's.
* Review on-account payments and advise order to cash team of where payments should be applied.
* Prepare additional information dependant on cluster specific requirements.
* Ensure that high risk customers (based on debt ratios) are escalated to collections specialists and Area Collections Managers for treatment.
* Monitor payment application and supply relevant updates to the OTC team.
* Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
* Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures.
* Liaise with in-country coordinator, sales person where necessary.
* Adhere to relevant legislation.
Who we are looking for:
* Analytical problem Solver who is keen to go the extra mile.
* Proactive & Innovative.
* Be a Team Player, a self-motivated individual and accountable.
* Capable of working with a group of diverse group of stakeholders both locally and in the GSC.
* Capable of working in a fast paced, performance driven environment.
* SAP and Excel experience essential.
* Customer Service/Sales orientation.
* Must have Finance qualification or studying towards one
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