Associate Clinical Specialist

Careers that Change Lives
We would like to offer you the position of Associate Clinical Specialist,
Diabetes. As the Associate Clinical Specialist, you will report to Senior
Sales Manager, Diabetes and will support the sales team within an assigned
territory with new device installations to the patients, device
troubleshooting, demo inventory setup and customer in-service.
A Day in the Life
* Educate and follow-up on patients regarding all the technical aspects of Medtronic Diabetes Technology include Continuous Insulin Infusion and Continuous Glucose Monitoring.
* Train and follow-up on Diabetes Nurse Educators regarding all the technical aspects of Medtronic Diabetes Technology include Continuous Insulin Infusion and Continuous Glucose Monitoring.
* Be involved in the training and certification process for the Diabetes Nurse Educators at the diabetes hospitals and clinics as per the Medtronic Certified Product Trainer program.
* Request a Basic Diabetes Education session for patients who need it (disease, management, symptoms, complications, etc.).
* Request Carb Counting sessions for patients who need it (referral to Certified Dietitians).
* On-board patients into new Insulin Pump Models and ensure that the patient is meeting the agreed upon end points Hemoglobin A1C test (HbA1C), Blood Glucose (BG) levels etc.
* Play a central and focal role of support to the patients with educational material.
* Organize patient activities to share learnings, success stories and networking activities in collaboration with the territory sales representative.
* Be responsible for building, developing, and strengthening long-term relationships with stakeholders including physicians, key opinion leaders, and diabetes nurse educators.
* Liaise with the Diabetes Marketing unit to ensure marketing and educational materials are aligned with Medtronic's product therapy.
* Ensure proper management of patients' complaints and timely reporting as per Medtronic policies and guidelines.
* Document explicitly on all the training activities and related tasks to meet the business objectives such as, but not limited to, Patient Training Checklists per therapy, Start Right program sign-in, and New installed patients on pump therapy.
* Provide feedback of marketing intelligence to sales and marketing management business unit.
Must Haves
Must Haves
* Bachelor's degree required preferable medical degree biomedical, nutritionist fields…etc.
* ‎0-‎2 years of experience required with an introductory knowledge of company products and services
* Willingness to travel ‎60% of the time
* Good command of English in writing and in speech
Nice to Haves
* Knowledge of the medical diabetes devices and technology
We Offer
We offer a competitive salary and benefits package to all our employees:
* Flexible working environment
* Annual Incentive Plan % depending on company results
* Pension scheme and group discount on healthcare insurance
* Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
* Employee Assistance Program and Recognize! (Our global recognition program)
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging
health problems facing humanity by searching out and finding solutions. Our
Mission -- to alleviate pain, restore health, and extend life -- unites a
global team of ‎90,000+ passionate people. Powered by our diverse knowledge,
insatiable curiosity, and desire to help all those who need it, we deliver
innovative technologies that transform the lives of two people every second,
every hour, every day. Expect more from us as we empower insight-driven care,
experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

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