Sales Support Coordinator - JAFZA

Sales Support Coordinator - JAFZA - ( 2300008G )
Description

Ritchie Bros | Everything you need to succeed
When you join Ritchie Bros., you'll be part of a diverse, global team that is
aiming to achieve the largest growth in our company's history. If you have an
entrepreneurial spirit and are passionate about delivering great customer
experiences, we invite you to join our growing team.

We are looking for a service oriented Sales Support Coordinator in Dubai
(JAFZA), UAE.

The Opportunity:
The Sales Support Coordinator (SSC) is responsible for driving business
outcomes and high customer satisfaction as the point of contact for sellers &
Territory Managers (TMs). As such, the SSC is expected to coordinate both
internal and external resources to meet their needs. The SSC handles the
administrative tasks related to consignments thereby providing the TMs with
more customer facing selling opportunities and builds & maintains a strong and
trusting relationship with both the sales team & sellers. In this role
you'll:
* Be the single point of contact for assigned TMs and their sellers for all contract related tasks across all sales channels within the consignment to cash business process.
* Oversees assigned TM's titles, deliveries (live auction), inspections (on-line events), missing signatures and information, collapses/roll-overs & assists with contract generation & addition of assets as needed.
* Establish a list of daily tasks to be completed & as requests/work comes in determines urgency & complexity and resets priorities as required in order to effectively meet the needs of both the seller and the business.
* Assists with managing TM opportunities, appraisals & long-form contracts.
* Provide effective & timely solutions for TMs when presented with an issue which in turn provides TMs with more time to focus on selling opportunities
* Guide & advise the seller throughout the entire consignment to cash process, providing answers & resolving problems as needed to ensure a seamless & positive customer experience

Here is what you bring:
* Minimum ‎2 years of customer support or inside sales experience is preferred
* Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint).
* Strong communication skills - written and verbal.
* Strong interpersonal skills - ability to persuade and lead people in pursuit of key objectives. The ability to build strong relationships inside & outside the company
* Excellent time management and organizational skills.
* Ability to operate successfully in a rapidly changing, fast paced environment.
* Self-motivated, tenacious, capable of working independently to achieve goals.
* Willing to dig-in and continually learn new things and build knowledge base.
* Team player with problem-solving mindset who proactively works with other people to ensure customer needs are met.
* Professional level English is required.

What We Offer
Our success is built on the drive and dedication of our people, both our
employees and our contractors. We've proven throughout our ‎60+ years in
business that, as we grow around the globe, we'll take care of our people
along the way. Here's how:
* Competitive compensation package.
* Pension plan with company match.
* A rewarding career that is stable and long-term with growth potential.
* An international working environment.

Who are we?
Ritchie Bros. has grown from a small-town auctioneer to a global asset
management and disposition company. We help our customers buy and sell a wide
range of used and unused equipment for construction, mining, transportation,
agriculture, oil & gas, lifting & material handling, forestry & other
industries.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination
in all activities in accordance with all applicable laws. This position is
open to all qualified applicants who are legally entitled to work in the
country in which this job is located. Candidate selection is made by Talent
Acquisition. Only electronic applications can be accepted. No agency calls,
please.

Primary Location : AE-AE-Jebel Ali Free Zone
Work Locations : Dubai Gate ‎8, Junction ‎9 Jebel Ali Free Zone
Job : Sales
Job Posting : Apr ‎12, ‎2023, ‎9:55:‎29 AM