Assistant IT Manager
Under the direct supervision of the hotel Finance Operations Manager, managing
the IT processes and functions at the hotel, ensuring 100% hotel compliance
with all relevant standards, and company policies.
Duties & Key Responsibilities
* As Asst. IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests.
* Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages.
* Maintain excellent product knowledge and apply it to deliver full system benefits.
* Understand, fully, the legal requirements on IT governance and security
* Manage all property owned IT equipment (their lifecycles) and order new IT equipment ahead of time, strictly following Hilton purchasing policies, guidelines, and approval chains
* Respond to all assistance requests very speedily and with a service orientation attitude in line with our brand-specific culture
* Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment
* Work closely with the-property Finance Operations Manager and Country Focused Service IT Directors to ensure smooth running of the network and help maintain site systems.
* Provide regular IT related skills / knowledge training to hotel TMs and HODs to increase their independence in resolving potential IT issues
* Manage shared technology resources.
* Periodically implement and carry out preventive maintenance on systems to ensure their reliability and availability
What are we looking for?
Assistant IT Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Previous IT management experience, preferably in the hotel, leisure, and/or service sector
* Experience of hotel applications, such as Fidelio and Micros, preferred
* General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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