Cluster Food and Beverage Director

A Cluster Food and Beverage Director is responsible for managing operations of
all Food and Beverage outlets to deliver an excellent Guest and Member
experience while training staff and working within budgeted guidelines.

What will I be doing?
As a Cluster Food and Beverage Director you are responsible for managing
operations of all Food and Beverage outlets to deliver an excellent Guest and
Member experience. A Cluster Food and Beverage Director will also be required
to manage, train, and develop team members and work within all budgeted
guidelines. Specifically, you will be responsible for performing the following
tasks to the highest standards:

• Manage all Food and Beverage Outlet operations


• Maintain exceptional levels of customer service


• Ensure compliance of brand standards


• Recruit, manage, train and develop the Food and Beverage team


• Manage guest queries in a timely and efficient manner


• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll


• Set departmental targets and objectives, work schedules, budgets, and policies and procedures


• Develop menus with other members of Food and Beverage team


• Accountable for monthly stock takes


• Incentivise team members to maximize sales and revenue


• Carry out annual and mid-year appraisals with Managers under your responsibility


• Evaluate guest satisfaction levels with a focus on continuous improvement


• Ensure communication meetings are conducted and post-meeting minutes generated


• Be environmentally aware


• Assist other departments wherever necessary and maintain good working relationships


• Comply with hotel security, fire regulations and all health and safety legislation
  What are we looking for?
  A Cluster Food & Beverage Director serving Hilton brands is always working on
  behalf of our Guests and working with other Team Members. To successfully fill
  this role, you should maintain the attitude, behaviors, skills, and values
  that follow:


• Management and/or supervisory Food and Beverage experience


• Able to meet financial targets


• Ability to comply with all Food and Beverage brand standards


• Ability to work under pressure


• Excellent grooming standards


• Willingness to develop team members and self


• Flexibility to respond to a range of different work situations


• Ability to work on your own or in teams
  It would be advantageous in this position for you to demonstrate the following
  capabilities and distinctions:


• Degree in relevant area


• Passion for delivering exceptional levels of guest service