Collection Executive - Madinah

Certified as a Top Employer; KONE is dedicated to a better world of work and
exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest
standards of quality and efficiency from the team putting our people first and
creating a workplace that nurtures collaboration, diversity, growth, and
wellbeing.
We have an exciting opportunity for experienced Collection Executive in
Madinah, Saudi Arabia. Reporting to the Collections Manager you will be
responsible for managing the branch collections process and maximizing branch
cash flow by engaging actively with KONE customers.
What will you do?
* Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
* Optimize branch receivable turns and maintain direct customer contact on receivable requirements
* Monitor & maintain assigned accounts - Customer calls, visits, account adjustments, small balance write off, customer reconciliations & processing credit memos
* Accountable for reducing delinquency for assigned accounts
* Enlist the efforts of sales and senior management when necessary to accelerate the collection process
* Communicate & follow up effectively with sales department regarding customer accounts on a timely basis
* Provide weekly reports on collection activities to Credit & Collections Manager
* ‎70% of your activities will be on the field.
Are you the one?
* ‎3+ years of experience in high volume collections on field working directly with customers preferably within B2B industries
* Knowledge of Billing and Collections procedures
* Goal oriented multitasker with strong attention to detail
* Commitment to excellent customer service with demonstrated ability in negotiations
* Fluent Arabic speaker, as well as working knowledge of English
* Good MS Office skills
* To comply with the current labor regulations, this role is only open for Saudi nationals
What do we offer?
* Great dynamic team promoting a collaborative environment
* Total reward elements that engage and motivate our employees and help us make KONE a great place to work
* Comprehensive learning and development programs covering a wide range of professional skills
* Engaging job with position description and clear targets
* Regular feedback through performance discussions
* Opportunities for individual development
* Mentoring and coaching programs
* Flexibility, trust and respect
* Value-based culture, behaviors and ethics
* Sustainability and innovation
* Working for a successful organization
Successful candidates will be invited to complete an automated video
interview. Please check your e-mail regularly to be able to submit within the
assigned time frame
At KONE, we are focused on creating an innovative and collaborative working
culture where we value the contribution of each individual. Employee
engagement is a key focus area for us and we encourage participation and the
sharing of information and ideas. Sustainability is an integral part of our
culture and the daily practice. We follow ethical business practices and we
seek to develop a culture of working together where co-workers trust and
respect each other and good performance is recognized. In being a great place
to work, we are proud to offer a range of experiences and opportunities that
will help you to achieve your career and personal goals and enable you to live
a healthy and balanced life.
Read more on
www.kone.com/careers