Nestl e Waters KSA - Almanhal Water Factory (Position based in Madinah
Industrial Area)
Position Summary
In this role, you will deliver local HR services within the defined SLAs
(Quality, time, accuracy and compliance) acting as the customer facing
representative for HR administrative activities.
A day in the life of HR Services
* Manage all administrative HR processes (e.g., Induction, Exit Formalities, Payroll, Time Management, Benefits, Employee's Queries, Audits, Reconciliations, Final Settlements, paper filing, document stamping, legal requirements etc.) within the defined SLAs in line with Standard Routines across HR Processes
* Provide high quality customer experience to all employees.
* Partner with the respective HRBP to ensure HR operational needs are addressed and resolved in a timely and efficient manner.
* Partner with Nestle Shared Service Center team to ensure data accuracy and timeliness of HR services provided.
* Coordinate Local Trainings (logistics, attendance etc...) and raise webforms to ensure capturing the employees who have attended a training taking place locally.
* Provide relevant information and manage local HR processes (e.g. Payroll, Time Management, Benefits administration).
* Ensures policies, practices and procedures are applied, understood and followed with a customer centric mindset
* Support Blue-Collar employees with managing their data (Updating personal information in the system, applying for leave, requesting certificates etc)
* Understand and implement legal and regulatory requirements in the different cluster countries.
* Display a process-improvement mindset to continuously improve efficiencies in HR
What will make you successful
* 1 to 2 + years' experience in Human Resources
* High attention to detail and accuracy
* Advanced Use of Microsoft Excel
* Strong Service orientation
* Good communication and interpersonal skills
* Ensure consistency in execution in line with local compliance
* Ability to manage priorities
* Bilingual (Arabic & English)
Reference No OP-22-25/2 Job Title Agent - Customer Services. Madinah Category customer service Educational Qualifications Two years college diploma Or Fresh Secondary School Higher qualification & experience in the related field will be advantage & preferred. Skills/Knowledge Proficie…
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