A Guest Service Agent engages with our VIP Guests throughout the entire
hospitality experience. From check-in to check-out, the Guest Service Agent is
always prepared to respond to VIP Guest requests at concierge, during
promotional activities, and more.
What will I be doing?
As a Guest Service Agent, you will serve on the Front Office Team which is the
main connection between the Guest, the hotel, and the various hotel
departments. A Guest Relations Team Member truly influences the first
impressions of our VIP Guests and, therefore, is responsible for performing
the following tasks to the highest standards:
* Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
* Be responsible for special room assignments and suite occupancies
* Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
* Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
* Manage the Guest Relations Desk in the hotel lobby
* Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
* Maintain the inventory of Guest amenities
* Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
What are we looking for?
Guest Service Agent serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Calm, efficient, and organized with great attention to detail
* Excellent personal presentation and communication skills
* A passion for delivering exceptional levels of Guest service
* Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
* Computer literate and able to navigate through Company systems
* Professional manner with an emphasis on hospitality and guest service
* Guest relations experience in the hotel, leisure, and/or entertainment sectors
* Proven ability to listen and respond to demanding Guest needs
* Conflict resolution experience
* Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
Guest Service Agent A Guest Service Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Service Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?*…
Guest Service Agent A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will …
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