Provide professional customer tele-services by assisting customers in
receiving their orders along with recommendations of available related
products.
1. Listen to customer orders attentively and tag them in the system without
errors.
2. Ensure customer commitments are met within the designated time frame by
entering / updating customer orders on a timely basis in transight /designated
systems.
3. Inform the customers on the available products to facilitate the upsell
and cross-sell of these products.
4. Receive customer complaints, and tag them into the transight /available
e-systems.
5. Deal with angry callers and upset customers effectively and transfer them
to relevant designated authorities.
6. Receive customer inquiries and transfer them to the concerned person/unit
as required.
7. Escalate customer issues to the relevant designated authorities.
8. Provide customers with product and service information.
9. Maintain customer database through timely updates as required by the
system.
10. Record all customer calls in the MIS without errors.
11. Keep customers informed on special offers, promotions, and marketing
events.
12. Follow-up calls with drivers on delayed orders.
13. Ensure professional communication to customers on delayed /amended
orders.
## **Header** This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individua…
## **Job Summary/Purpose** Provide professional customer tele-services by assisting customers in receiving their orders along with recommendation of available related products. ## **Job Responsibilities** * Listen to customer orders attentively and tag them in the system without errors. * Ensur…
## **Job Summary :** Provide professional customer teleservices by assisting customers in receiving their orders along with recommendations of available related products. ## **Job Responsibilities :** 1\. Listen to customer orders attentively and tag them in the system without errors. 2\. Ensure cu…
## **Job Summary/Purpose** Provide professional customer teleservices by assisting customers in receiving their orders along with recommendations of available related products. ## **Job Responsibilities** 1\. Listen to customer orders attentively and tag them in the system without errors. 2\. Ensur…
## **Job Summary :** Provide professional customer teleservices by assisting customers in receiving their orders along with recommendations of available related products. ## **Job Responsibilities :** 1\. Listen to customer orders attentively and tag them in the system without errors. 2\. Ensure cu…