Career Opportunities: Contact Center Agent, Inbound (12085)

؜ - ؜الكويت ؜ -
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Job details

Job Summary/Purpose


Provide professional customer tele-services by assisting customers in
receiving their orders along with recommendation of available related
products.


Job Responsibilities



  • Listen to customer orders attentively and tag them in the system without errors.

  • Ensure customer commitments are met within the designated time frame by entering / updating customer orders on timely basis in transight /designated systems.

  • Inform the customers on the available products to facilitate the upsell and cross sell of these products.

  • Receive customer complaints, and tag them into the transight /available e-systems.

  • Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.

  • Receive customer inquiries and transfer to the concerned person/unit as required.

  • Escalate customer issues to the relevant designated authorities.

  • Provide customers with product and service information.

  • Maintain customer database through timely updates as required by the system.

  • Record all customer calls in the MIS without errors.

  • Keep customers informed on special offers, promotions and marketing events.

  • Follow up calls with drivers on delayed orders.

  • Ensure professional communication to customers on delayed /amended orders.

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Job Summary

  • Advertiser: Al-Sayer Group
  • Announcement date: 19/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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