Guest Services Assistant - Talise Spa - Jumeirah Messilah Beach Hotel and Spa

Guest Services Assistant - Talise Spa - Jumeirah Messilah Beach Hotel and Spa
- (220000VW)
About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different ™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central
Business District, airport and major attractions. The beachfront resort
features ‎316 rooms and suites, ‎80 residential suites and ‎12 villas, seven
restaurants, cafes and lounges, a Talise Spa, ‎200-metre private beach, two
swimming pools and a children's play area. Extensive conference and banqueting
facilities are available, including the Badriah ballroom.

About the Job:
An exciting opportunity to ensure all guests are served and cared for through
efficient operation of the Spa reception desk, and to ensure they are fully
informed of all services and facilities available at Talise Spa.
Main duties include:

• To provide courteous and professional service at all times.


• Welcome guests, greet guests and members, explain and up sell the facilities and services available.


• Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.


• Ensure guests are directed to desired locations for treatment and connected with the appropriate service.


• Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.


• Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.


• To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.


• To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.


• To understand all current activities & promotions within the Spa & Hotel.


• Maintain daily operations, including opening, operating and closing procedures.


• Participate in any scheduled training programs and attend the internal spa meetings.


• Record in appropriate logbook any guest requests, complaints or engineering requests.


• To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.

About You:
As the successful Guest Services Assistant, you will ideally have previous
spa/reception experience within a high quality Spa or hotel operation and a
passion for providing exceptional customer service.
You will possess good computer skills and be efficient and effective in your
daily administration tasks. You will possess excellent interpersonal skills
and will be fluent in reading, writing and speaking the English language and
ideally other languages also. You will demonstrate a positive, confident and
enthusiastic manner and immaculate presentation.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels
globally, this role has excellent employee benefits making the role attractive
to high performers and any applicant who likes to associate her/himself with
one of the most luxurious brands in the hospitality industry.
Primary Location: Kuwait-Kuwait
Job: Sports, Leisure and Spa
Organization: MEASA Region [Main]
Job Posting: Dec ‎21, ‎2022, ‎4:43:‎23 AM