Team Leader (Guest Services Assistant) - Talise Spa - Jumeirah Messilah Kuwait

Team Leader (Guest Services Assistant) - Talise Spa - Jumeirah Messilah Kuwait
- (2100014I)
About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central
Business District, airport and major attractions. The beachfront resort
features ‎316 rooms and suites, ‎80 residential suites and ‎12 villas, seven
restaurants, cafes and lounges, a Talise Spa, ‎200-metre private beach, two
swimming pools and a children's play area. Extensive conference and banqueting
facilities are available, including the Badriah ballroom.
About the Job:
An opportunity has arisen for a Team Leader to join in our Talise Spa in
Jumeirah Messilah Beach Hotel & Spa Kuwait.
Main duties:
* To be responsible to look after the daily operations of the Talise spa according to the standards.
* To be responsible for the scheduling of team members.
* To be proactive and flexible with guest, operation and colleagues needs.
* To evaluate the operations and procedures of the Spa, and suggest ways for improvement.
* To handle guest complaints when required.
* To be the link with the attendants for daily cleaning schedules and the therapists.
* Respond in a positive manner to any changes in spa functions as indicated by the company.
* To organize training sessions provided by the company.
* To be present and active in the training sessions provided by the company.
* To be responsible of the Guest Services Assistants training and induction (manual, operation explanations).
* To identify Guest Services Assistants training needs and organize it accordingly.
* To assist the management in the creation of all training documentation in the areas of expertise.
* To ensure that the standards and methods of service are maintained as stated in the Spa Manual.
* To be responsible for the supervision of the guest check in and check out (cash procedure).
* To ensure that the spa operation runs smoothly.
* To conduct the daily briefing with the Guest Services Assistants and attendants.
* To do ‎4 standard testing audits for the Guest Services Assistants, and give them feedback.
* Any other reasonable task requested by the management.

About you:
The ideal candidate for this position will have the following experience and
qualifications:

Essential:
* High school graduate
* Previous experience working within a Spa operation as a Team Leader
* Fluency in verbal and written English language
* Computer skills
* Guest focused
* Flexible
* Team Player
Desired:
* University Diploma or Degree
* Knowledge of treatments
* Ability to manage various tasks/projects
* Fluency in verbal and written Arabic language.
About the Benefits:
This position offers a highly competitive salary and package which includes:
Basic salary, incentives plan, housing, flight ticket to home country every ‎2
years, government medical coverage, accident insurance, meals; laundry and
transportation.
Primary Location: Kuwait-Kuwait
Job: Sports, Leisure and Spa
Organization: MEASA Region [Main]
Job Posting: Jun ‎3, ‎2022, ‎1:31:‎56 AM