We are looking for a Soft Services Supervisor to supervise the team's daily
activities for cleaning, pest control, waste management, catering, concierge,
trolley, valet parking, and any other non-technical activities delivered as
part of the service offering.
The Soft Services Supervisor will ensure optimal use of manpower and resources
including sub-contractors and their staff.
Responsibilities and duties:
* Establish procedures for work and compile a daily inspection checklist to monitor the standard of work and completion of the schedule.
* Ensure that all staff complete their tasks to the standards determined in work schedules and escalate any ongoing issues where necessary.
* Follow up on client/occupant/tenant/ other department complaints.
* Respond in a prompt and efficient manner to all issues and call center requests.
* Check and confirm the materials, tools and equipment used by various contractors.
* Manage soft service store, maintain store records and prepare consumption data.
* Review and monitor cost allocation against budget for OPEX and CAPEX.
* Prepare and submit quotations and estimates.
* Accurately monitor daily hours booked and clocked hours.
* Coordinate with other teams/departments as required.
* Explore and increase business with all stakeholders.
* Administration and clerical responsibilities as required by the job.
* Report to Facilities Manager on work progress and issues daily.
* Observe and prepare review reports for each contractor against SLAs and KPIs.
* Verification and management of daily, weekly and monthly FM reports.
* Ensure that the standards of compliance, health & safety and hygiene are as per the company standards at all times.
* Any other tasks assigned by the management.
Requirements and Qualifications:
* Minimum Bachelor's Degree in any discipline or,
* Diploma with relevant facilities management system knowledge.
* 5 - 7 years in-depth experience in a similar role.
* Knowledge of Workplace Health and Safety (WH&S) practices and policies.
* Experience in leading and developing a large team in a similar operation.
* Committed to delivering exceptional service standards.
* Passionate about quality customer service.
* Excellent communication skills.
Location: Kuwait Date Posted: March 15, 2023 **About the Client** A leading facilities management that specializes in projects that include commercial, retail, hospitality, public, and residential, as well as mixed-use facilities in the MENA region. **About the Role** To supervise the daily …
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