Underwriting Support Officer -Medical & Life

Long Description Job Summary
The role requires to support Medical and Life underwriter on day-to-day
activities in issuances of policies, certificates, endorsements in accordance
with instruction from Underwriter / or Manager, follow the processes and
procedures of the department using skills, information and knowledge or be
trained upon in doing such tasks as below.
Job Responsibilities

Issue quotations as per clear instructions from Underwriters and follow-ups
with brokers and customers on offers.

Issue Life and Medical Policy based on the instructions of the underwriter in
the system.

Liaise with TPA for Medical Cards issuance.

Issue endorsement for addition and deletion in the system.

Take in advance monthly renewal reports and seek Underwriting opinions on the
same.

Handle walk in and email customer queries on medical and life products

Liaise with customers and inter-departments to satisfy the procedural checks
in relation to policy issuance

Review account performance, claims information and payment history client wise

Import and sort various reports as and when called for by the underwriter.

Able to reply to re-insurer queries in support with Underwriters

Evaluates client documents, order the risk to be ready for Underwriter
assessment

Handle customer inquiries.

Be first in charge of all renewals including but not limited to creation of
renewal list, preparation of notices and full follow up with reasons as to
non-conversions as and when called for

Coordinating with claims, IT and finance department for queries raised by
inter departments.

Learn new products within or outside the same line.

Create and manage a proper documentation, both soft and hardcopies without
errors and omissions of important communication

Error free document issuance

Assist system development with IT to recognised gaps and inform the same and
work together with IT department.

Self-development towards next level through close analysis of underwriter
jobs, independent assessment and suggestion

Candidate Requirements
Must have a minimum of ‎2 years working experience and if worked in an
insurance company will be an advantage

Education