Training Support Center (TSC) Customer Support

Supporting the Most Exciting and Meaningful Missions in the World

Training Support Center (TSC) Customer Support

Job Description
Training Support Center (TSC) Customer Support (AN)
Job Description:
PAE has a requirement for a Training Support Center (TSC) Customer Support
Specialist to serve as a customer liaison and service coordinator for the
ARCENT TSS effort supporting US Forces--Kuwait. The TSC Customer Support
Specialist will report directly to the TSC Lead and ensure the proper
integration and synchronization of all customer support functions at Camps
Arifjan & Buehring. The TSC Customer Support Specialist is the primary
customer POC to coordinate for the receipt of TSC services in Kuwait.

Required Hours:
Standard work week will be six (‎6) days per week for up to eight (‎8) hours per
day while at OCONUS work site(s), and a standard ‎40-hour work week while at
CONUS work sites.

Responsibilities:*
Provides customer delivery of services for the Training Support Center
composed of the Training Aids Support Center (TASC), Devices Section, CREW
Section, and the Electronic Imaging Center (EIC).
* Re sponsible for maintaining a safe workplace and ensuring that safety is the priority in the workplace.
* Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation. Participate in and enforce all mandatory training requirements; implements provision for Government-wide programs such as Occupational Safety and Health Administration (OSHA) standards, personnel and information security requirements.
* Staff and operate the TSC Services Counter, performing all service counter functions IAW PAE, Raytheon and USG policy, directives and standard operating procedures.
* Provide high quality customer service support to U.S. Government personnel and authorized TSC users within the ARCENT Area of Responsibility.
* Coordinates customer service delivery for Multimedia Support, Photography Support, Videographer Support, Audio-Visual Item Support, Graphic Illustration Support, minor Audio-Visual repair, MILES/TESS services, and TSC Logistics support operations under the scope of the TSC services Subcontractor Statement of Work (SSOW).
* Coordinate, schedule and maintain documentation of all TSC services provided.
* Safeguards and maintains Government furnished equipment, materials and facilities.
* Provide support to the TSC Lead for the timely, efficient and cost-effective operation of all Training Support Division functions.
* Ensures adherence to the Prime's Policies, practices and procedures.
* Ensures that standards, specifications, practices, and quality for all products and services are maintained at the acceptable levels required in the contract.
* Ensures that Quality Control standards are observed and followed.
* Provides customer assistance and advice in a proficient and professional manner.
* Responsible for daily execution and deliverables within the SSOW.
* Supervises the work staff execution and provides direction to the task leads.
* Ability to become an active and functioning member of a team.
* Ability to be innovative and be an agent for change.
* Expert communication skills to facilitate and disseminate information to a diverse group of customers.
Required Qualifications:
* Demonstrated relevant experience (academic, work, or combination of both) supporting an Army Training Support Program with an understanding of the Army Training Support Enterprise objectives, Army TADSS program, and AR ‎350-‎1 training requirements.
* Extensive experience creating products employing MS Office, especially MS PowerPoint and MS Word.
Desired Qualifications:
* TADSS training experience.
* Prior CTC (NTC/JRTC/JMRC) experience as an Observer/Controller or extensive CTC experience as BLUFOR/OPFOR.
Other Requirements:
* Must be willing to live and work in an austere desert environment.
* Must possess or be able to obtain and maintain a Common Access Card (CAC) through the National Agency Check and Inquiries (NACI) process.
* Must have a valid driver's license, able to obtain a US Government Motor Vehicle Operator's License and Kuwait Driver's License.
* Applicant may be required to travel and will be required to work in compliance with OSHA, Client, and PAE safety policies and procedures.
* Must possess a US Passport with at least ‎2 years of remaining eligibility.
* Meet medical requirements for position as determined by a pre-employment medical screening & published CRC and USCENTCOM medical deployment standards.
* Walk or stand on level and/or inclined surfaces up to ‎8 hours/day & sit for up to ‎3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice & detect sound by ear.
Contractor personnel shall comply with all theater command policies,
regulations, and General Orders. All tours are unaccompanied
*We are an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability status, protected veteran status, or any
other characteristic protected by law.
PAE is a drug-free workplace.

PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide
equal opportunity for employment without regard to race, religion, color, sex,
gender, national origin, age, United States military veteran's status,
ancestry, sexual orientation, marital status, family structure, medical
condition including genetic characteristics or information, veteran status, or
mental or physical disability so long as the essential functions of the job
can be performed with or without reasonable accommodation, or any other
protected category under federal, state, or local law.