TSC Customer Support

TSC Customer Support 
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Category
Information Technology

Job Location
Camp Buehring, APO, AE,

Tracking Code
TSO ‎4684

Position Type
Full-Time/Regular

CALIBRE Systems, Inc., an Employee-Owned Management Consulting and Digital
Transformation company, is seeking a TSC Customer Support to work at Camp
Buehring, Kuwait. The support specialist will implement and operate programs,
practices, and procedures for developing optimal utilization of personnel.
Designs and administers in-house programs to train all levels of personnel.

Tasks include:
* Maintains TSC Issue and Return Customer Service counter to accept requests for services, products, and equipment issue.
* Interprets and clarifies customer orders on approved DA Form ‎3903; reviews DA Form ‎3903 for accuracy and specifics on multi-media/visual information work order requests. Notifies customers when requested products/services are complete and ready for pick-up.
* Maintains AV/VI records on file and makes these available to the USG upon request. Ensures DA Form ‎3161 or DA For ‎2062 issue documentation includes complete legible descriptions, serial numbers, a list of all replacement parts, minor assemblies and subassemblies, quantities, customer identification, customer telephone numbers, date of issue, return date due, and acknowledgment of receipt by account holder's authorized representative.
* Coordinates receiving target assets, preparing appropriate documents required to establish accountability with the ASG-KU Property Book Office (PBO) and shipping assets to receiving customers.
* Develop tests and visual aids. Coordinates class arrangements, conducts training classes, and develops criteria for evaluating effectiveness of training activities. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
* Develops programs and practices to identify developmental needs including preparing personnel for more responsible positions and increasing effectiveness in present assignments.

Required Skills
* U.S Citizen
* Exceptional verbal and written communication and organizational skills
* Proficient in MS Office products
Preferred Skills
* Proficient in MS Teams and SharePoint programs
* Proficiency in DoD tasking systems

Required Experience
* Advanced knowledge of job area.
* Practical knowledge of project management.

Required Education:
* Minimum of ‎4 years of prior relevant experience or related University degree

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports
transitioning service members, veterans and individuals with disabilities. We
offer a competitive salary and full benefits package. To be considered, please
apply via our website at www.calibresys.com . Come join our dynamic
team. #CALIBRECareers