Supervisor – Digital Transformation

؜ - ؜الكويت ؜ -

Job details

Job Description



  • Help in identifying operational gaps aiming for operational excellence and efficiency

  • Propose mapping processes to automate for better customer service journey

  • communicate with various departments to automate manual processes

  • Test proposed projects and prepare signoffs for requested changes

  • Applying dynamic strategy to channels with customers interactions

  • Support growth of digital customer service capabilities

  • Measurement of digital customer service experience, including customer engagement

  • Collaborate with key stakeholders across the bank ; and understand their testing and digital needs to elevate digital services

  • Record and follow up on the progress of digital transformation projects

  • Review bank wide processes to propose new concepts in line with digital transformation vision and department goals


Skills



  • Technical background on UI, UX and design is a plus


Education


Business Administration, Commerce, Computer Science or related discipline
Easy Apply

Job Summary

  • Advertiser: Commercial Bank of Kuwait
  • Announcement date: 24/08/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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