Drata Company announces employment Director, Customer Success Group (Remote) in Kuwait تعلن شركة دراتا عن مدير التوظيف لمجموعة نجاح العملاء (عن بعد) في الكويت

Kuwait Jobs Today: Drata Company announces new job opportunities. Are you
looking for job opportunities in Kuwait? Drata Company announces the opening
of recruitment for many jobs in various specializations in Kuwaiton today's
date. These opportunities are available to all nationalities. Learn about the
available jobs and how to apply through the following advertisement.
Required jobs in Drata company and their details:
Director, Customer Success Group (Remote)
About the job
We are seeking a highly skilled and experienced Director to join our team as a
cross-functional Customer Success Leader. In this role you will be responsible
for ensuring the overall success and satisfaction of our Customers in the EMEA
region. Your primary focus will be overseeing the customer success, account
management, solution architecture and support functions in the region. You
will work closely with our Customers to understand their business priorities,
deploy strategic success programs, and ensure the successful implementation
and adoption of our products and services. This role requires a strong
combination of technical expertise, relationship-building skills, and a
passion for delivering exceptional customer experiences.
Responsibilities:
Develop and execute a comprehensive customer success strategy, including
account management and support plans, to drive customer satisfaction,
retention, and expansion.
Drive best practices for your department which in turn would help drive
consistency and support future scale.
Serve as the executive point of contact for key customer accounts, building
strong relationships and acting as a trusted advisor.
Understand customer goals, challenges, and requirements, and proactively
identify opportunities to enhance their experience and maximize value.
Collaborate with cross-functional teams, including sales, product management,
and engineering, to drive successful customer outcomes and resolve any issues
or roadblocks.
Ensure solution architecture expertise and guidance is delivered to customers,
ensuring that our products and services are effectively integrated within
their existing systems and infrastructure.
Serve as executive sponsor for business reviews with strategic customers to
assess their satisfaction, identify areas for improvement, and communicate
product updates and enhancements.
Serve as an escalation point for customer issues and manage them through to
resolution, working closely with internal teams as necessary.
Stay up-to-date with industry trends, best practices, and relevant
technologies related to expected and desired customer outcomes.
Mentor and support a team of customer success managers, account managers, and
cross functional team members, providing guidance, coaching, and professional
development opportunities.
Overall ownership of the EMEA customer business KPIs (NRR, GRR, CSAT and NPS)
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Drata Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎22-‎11-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.
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