Confidential company announces employment Customer Service Manager in Kuwait شركة Confidential تعلن عن توظيف مدير خدمة العملاء في الكويت

Kuwait Jobs Today: Confidential Company announces new job opportunities. Are
you looking for job opportunities in Kuwait? Confidential Company announces
the opening of recruitment for many jobs in various specializations in
Kuwaiton today's date. These opportunities are available to all nationalities.
Learn about the available jobs and how to apply through the following
advertisement.
Required jobs in Confidential company and their details:
Customer Service Manager
About the job
Company Description
Solutions for your child’s needs. As a source of comfort for your household,
our mission is to simplify and personalize your child’s journey through
parenting, and help you navigate the maze of choices. By addressing your
child’s needs in a hassle-free process, we aim to relieve you of your mental
to-do list and provide you with a baby step to modern parenthood.
Summary Description
This is a full-time on-site role for a Customer Service Manager located in
Kuwait City. The Customer Service Manager will be responsible for managing
customer service operations for the company, ensuring excellent customer
satisfaction, and overseeing a team of customer service representatives. The
Customer Service Manager will also be responsible for analyzing customer
service data and creating reports to improve customer service operations.
Responsibility
Team Leadership: Lead, mentor, and train customer service representatives,
ensuring they deliver consistent, high-quality support.
Process Improvement: Identify inefficiencies in customer service processes and
implement strategies to streamline operations, improving response times and
service quality.
Data Analysis: Analyze customer feedback, service metrics, and trends to
identify areas for improvement and develop data-driven strategies for
enhancing customer satisfaction.
Customer Retention: Develop and implement retention strategies to ensure
ongoing customer loyalty and satisfaction, reducing churn rates and increasing
customer lifetime value.
Cross-Functional Collaboration: Collaborate with other departments such as
sales, marketing, and product development to ensure a unified approach to
customer service and address broader customer-related issues.
Performance Monitoring: Develop and monitor KPIs (Key Performance Indicators)
to assess the team's performance, identify areas needing improvement, and
recognize successes.
Conflict Resolution: Handle escalated customer complaints and complex issues,
finding effective resolutions while maintaining a positive customer
experience.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Confidential Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎25-‎12-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.
‎25 ديسمبر ‎2023