Client Development Manager - Kuwait
About The Job
Develops deep relations with High Networking Individuals (HNWI) in its city /
region of influence, attracting new high potential clientele & strengthen top
clients relations with our brand. Increases the share of the Exceptional Items
penetration in our business and accompanies the new launches in High End.
Works in collaboration with Store Managers, CRM and Merchandising team to:
Ensure a deep qualitative knowledge of VICs & Potential VICs, compiling and
sharing relevant information.
Propose a personalized client action plan to develop their bonds with the
brand.
Coordinate and lead One to One & Exceptional products' presentations.
Pamper our best clients and introduce to them exceptional experiences program.
Ensure that clients travelling to Paris, London, Geneva or Italy, have a
personalized welcome in the foreign stores and promote the Virtual Bridge
program.
Develop the business performed with our best clients from a commercial
standpoint.
Create a "friends bring friends" strategy. Acts as Louis Vuitton ambassador to
attract & create loyalty with high potential clientele to the brand:
Identifies and animates a community of « Grands Vendeurs » (internal) et «
Intermediary business partners » (external) to recruit and develop potentiel
clientele
Develops client book among High Networking Individuals (HNWI), top executives
and royalties who don't necessary shop in the brand or in the region.
Develops relations with social institutions that can allow us to be introduced
to potential clientele.
Works closely with Regional Client Development teams to ensure a good
knowledge of Kuwaiti Clientele, especially when travelling within and out of
the region.
Defines the target of potential clients to work on and proposes an action plan
medium term in order to create the relation and accompany them across the
brand.
Educates potential clientele through brand discovery: Parisian stores,
Asnieres visit, Fashion Shows, HE events, Workshops and ateliers.
Organises private exceptional product presentations to make the clientele
discover the brand richness.
Develops relations with luxury hotels, where regional clientele stays when
travelling for leisure or business in order to promote Hotel selling.
Structures, manages & monitors all Home Viewing activity dedicated to
clientele that do not shop in regular stores
Drives Clienteling mindset in store, animates clienteling workshops in
partnership with the Field coach trainers.
Supports in Clients OTO, coaches the team on selling and closing techniques
for High End product presentations.
Proposes qualitative clienteling targets & follows up.
Sets up a recruitment rate target, same as exceptional product sales (both
driven by CDM interaction even if done at a store level).
Develop qualitative Facebook profiles for top clientele. INTERNATIONAL AND
REGIONAL EVENTS
Contributes to the success of all international and regional events dedicated
to the high-end categories and the performance of Kuwaiti customers by setting
ambitious objectives for each store in the region.
Collaborates with the ME Client Development and ME Merchandising teams to
promote all international and regional events dedicated to high-end
categories.
Louis Vuitton Now Hiring Client Development Manager - Kuwait تقوم Louis
Vuitton الآن بتعيين مدير تطوير العملاء - الكويت
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