English Operation Supervisor

؜ - ؜Cairo ؜ -

Job details

Job Responsibilities
* Lead, manage and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives
* Handle daily operational tasks such as monitoring, coordination with different teams and departments and arrange team internal matters
* Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives
Manage performance through regular, effective reviews, addressing performance
issues according to the company's policies and procedures
* Conduct development reviews and recommend training and development plans
* Deliver all operational KPI's, achieving set targets and objectives
* Deep-dives into performance trends and propose corrective actions
* Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
* Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner
* Act as a role model to others whilst striving to achieve high standards of performance and customer service
* Ensure full adherence to company policies and imposed policies by the client
* Directly responsible for account KPIs and team's performance
Job Requirements
* Minimum of ‎2 Years working in Majorel
* Minimum of ‎1 Year working as a TL
* Fluent English is a must
* Excellent Communication skills (Interpersonal and Intrapersonal Skills)
* Very Good Client relationship management skills
* Excellent Problem-solving skills
* Excellent Leadership skills
* Excellent Coaching and handling skills
* Very good verbal and logical reasoning
Proficient use of MS Office/G Suite

Job Summary

  • Advertiser: Majorel Egypt
  • Announcement date: 01/03/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

More jobs like this

Cairo
01/06/2022

* Supervise the operation team to ensure set targets are met. * Coordinate with the other departments to meet the orders deadline. * Monitor the workflow system from operational perspective, while keeping the system up-to-date. * Manage the Archive by leading, organizing and follow up on the …

6th of october city
22/06/2022

Main Purpose:Managing or performing the administrative services, responsible for supervising the facilities cleanliness, collecting and selling the wastes</p> <p><b>Responsibilities:</b></p> <ol ><li><p>Responsible for following up and supervising the facility cleanliness</p> </li> <li><p>Managing …

السعودية
21/10/2022

**Roles and Responsibilities** * Responsible for the supervising the incoming and outgoing of the vechicles and supervising the site operations. * Planning and executing departmental budgets. * Overseeing inventory needs and undertaking office management and administration. * Coming up with…

Dammam
14/09/2023

FULL TIME #### **Operation Supervisor** * #### **Your Profile will be kept confidential** * Dammam - Saudi Arabia * Experience : 5-10 years * Job ID : ANL/23/50 * Salary : As per market standards Dear Applicants, Greetings! We are hiring Operations Supervisor for a leading Sh…

Jeddah, Al Aziziyah
29/03/2024

Hello I am looking for Operation supervisor for Last mile delivery Operations and managing Couriers Candidate must have 1-2 year experience in same field as a supervisor/manager Candidate should have a car for visiting clients warehouses Candidate should write and speak English and Arabic Contact t…

أبها, منطقة عسير
26/06/2024

\- To effectively manage a team and ensure the provision of services within the department are in line with Service needs. \- To establish, implement and maintain effective procedures and administrative systems including day-to-day financial administration and contributing to administrative plann…

6th of october city
07/12/2023

#### **Location: 6 October** ###### **About the job:** English supervisor Knowledge International school Is hiring Science supervisor with experience in International Schools ###### **Job description:** * Developing and implementing lessons/work plans * Providing a safe and stimulating environm…

Kuwait,
07/06/2022

rom Inside Kuwait ONLY A Well reputed company looking for operation Supervisor,preferably Arabic speaking interested candidates can send me CV on this email ID : [email protected]

Mecca
01/05/2023

The Role Aquila Consulting are working in partnership with a highly recognised Consultancy on the iconic AlUla project in KSA with an exciting opening for a Facilities/Operations and Maintenance Manager. Reporting to the FM Director, the ideal candidate will be responsible for the following: • Op…

Dammam, Ash Shulah
27/04/2023

Job Duties & Responsibilities: • oversee the recruitment process, including sourcing, screening, interviewing, and onboarding new employees. • Take the lead on following up with visas stamping process with overseas agencies, exit/re-entry visas, new & renewal Iqamas. • Monitor reports on expiring S…

اللغة: العربيّة