About this opportunity
We are now looking for a Transmission Engineer that will provide technical
service and support to our customers. In this role, you will fix and resolve
problems to stabilize and optimize customer networks. You will configure and
integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff,
operation managers, service engineers and other groups within the Service
Delivery organization. You may also interact with groups in sales, R &D, 3rd
party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be
flexible and master more than one area. You are encouraged to travel
internationally and work in different cultural environments. The technical
development is rapid, and you are responsible for continuously keeping your
competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom
and Datacom, covering both hardware, software and network knowledge. You will
work, collaborate, and communicate in an international environment, both with
colleagues internally as well as customers and suppliers to Ericsson. The role
more than often requires you to seek big responsibility and it is important
that you can work independently.
What you will do
*
Customer Issue handling
* Handling of dedicated support
* Software Update Management (SUM) handling
* Remote Service Gateway (RSG) mentoring
You will bring
*
Min. Graduate Degree in Computer science/ Engineering or Equivalent
* 7 to 10 years of experience in supporting on customer Queries, support or solution in a telecom environment
* Domain-experience: Transmission Network with required and validated experience in Microwave and Fiber.
* Knowledge of Router 6000, Mini link families (66XX, TN, CN, PT …) Mini-Link TN is a must.
* Good knowledge of SPO 1400, SPO 1600 is a plus
* Negotiation & argumentation skills
* Planning & organizing skills
* Delivering results & meeting customer expectations
* Presentation & communication skill
* Working with people
* Applying expertise & technology
Additional details:
The Assure services will consist of the following activities:
* Maintenance Routine Execution.
* Fault Handling.
* Software Updates Loading.
* On the Job Mentoring (Skills Transfer)
* Final Report.
Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo
: Smart Village
Req ID: 717090
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