Job Description:
* Designing and managing high-impact reports on behalf of the program Manager / business owner to boost the financials performance and the targeted profitability.
* Supporting and being a part of the local/regional projects related to performance management, cost efficiency & customer experience.
* Building insights tools/dashboards that highlighting root causes for performance metrics changes.
* Continuously working on identifying process gaps and improvement areas.
* Responsible for identifying trends within all LOBs performance and to design pragmatic solutions for consideration and implementation.
* Managing and proactively improving and centralizing all performance management tools to meet continuously changing business need and priorities.
* Providing actionable recommendations and insights to meet the targeted EBIT level by analyzing the support data.
* Monitoring and reviewing site workforce capacity to ensure maximum efficiency and suggestions any needed moves.
* Cooperating with global board teams to scale best practices and standardize process and metrics.
* Reporting client relations team organic growth pipeline with the key highlights and opportunities insights.
* Investigate in the monthly P&L results vs the budget.
* Running the allocations matrix on monthly basis in alignment with each business/ department owner.
* Anticipating/Aiding in the annual budget analysis across the business top-line / bottom-line.
* Reporting/ Updating Majorel clients data base according the group requirement for the file outlook.
* Generate the required reports.
* Keep company vision, mission, values and follow all policies and procedures.
* Performs miscellaneous job-related duties as assigned.
Job Requirements:
* Bachelor's degree
* +2 years of work experience in relevant area.
* English level B2 (speaking & writing)
* Excellent use of MS Office
* Visual basic codes & Excel automations tools
* Use Power PI
* Excellent verbal and written communication skills.
* Good presentation skills.
* Adept with a variety of multimedia training platforms and methods.
* Ability to evaluate and research training options and alternatives.
* Call center fundamental.
* Experience in workforce management and budgeting
* Exceptional Problem Solving
* Excellent analytical & follow up skills
* Teamwork and cooperation
* Multi-tasking abilities
**Responsibilities** * Responsible for weekly & monthly flash reporting inputs aligning with both operations and client relations * Review the monthly P&L with CR Management team to have solid insights about accounts profitability and loss causes ,sharing with management to put action plans and…
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