Knowledge/Experience/Skills**
Effective communication & negotiation skills.
Conflict resolution.
Team work.
The ability to teach others.
Dependability & loyalty.
Working knowledge of Excel
High level of numeracy
Communication skills including written and presentational
Has attention to detail and can assimilate data
Can "think on feet"
Develops and maintains positive working relationships with others
Assists colleagues is spontaneously
Takes pride in the achievement of team objectives
Has credibility with peers and senior managers
Self-motivated - driven to achieve results
High customer service ethic - is passionate about meeting customer
expectations and improving service levels.
Multi-Tasking with high quality standers in tight timeframes.
Ability to work under stress.
Innovation and Change
*
Create, evaluate, improve and implement new options that help in increasing
the customer experience.
* Communicating with other teams to solve problems and provide new ideas.
* Make sure that all team members involved in solving process to be consistent with same knowledge.
* Validate new reports requested & think together of the best way to apply it with the highest benefit and make sure that no show stopper for implementing the report will appear.
Must have technical skills
Minimum 6 months previous workforce experience.
English Language Fluency is a must.
University degree.
Very Good command of MS applications (Excel, PowerPoint, etc.)
Band: H1
**JOB TITLE** : RTM Admin **REPORTS TO** : Program Manager **1.** **PURPOSE OF JOB** As Real Time Management Admin, you will monitor the LOB queue making sure Service Level Agreement (SLA) is meet. **2\. Key Responsibilities** * Manage the call volume, daily attendance and program break …
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
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_An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ ** __****_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._** _We are on a mi…
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
**Location** **:** Egypt, Cairo **Job category** **:** Customer Service Representative (CSR) **Language** **:** English Here is your Chance! Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Customer Service Agent…
**Some careers have more impact than others.** If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. …