Coordinator RTM

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Executes plans and ensures effective implementation of schedules. Administers
Call Center Agents' scheduling. Uses over and under rules to minimize the gap
between actual arrival patterns and forecasted
patterns. Reconciles daily attendance with agents schedule and time in/out
reporting in coordination with
the Team leader. Create and deliver daily, weekly and monthly WFM reports. -
Communicate changes to
scheduling to ensure suitable daily resource coverage. Maintain a running
report of attendance records. Schedule measures for continuous improvement,
including making recommendations to
improve scheduling efficiency and team member satisfaction. Provide analytical
support to operations and propose recommendations or solutions to
enhance efficiency as needed. Ability to facilitate daily operations updates.
Manage non-productive time request process, ensuring activities are planned
without
impacting SLAs - Perform any additional related tasks.
What Did We Order? Very good People Management & Leadership skills Required
skills, expertise & knowledge: Functional Level: Proficiency in MS office
software. Good Business Writing Skills.  Good
Presentation Skills. Good Analytical Skills Business Level: Understanding the
nature of the call center industry. Understanding "Talabat
& Otlob" Culture and Values. Good understanding of workforce management
methodologies. Interpersonal Level: Organizing and Time Management. Good
Communication Skills.
Dynamic. Ability to work under pressure. Team Player. Initiative. Attention to
Details - Ability
to handle Multiple Tasks Problem Solving: Analytical Skills Educational
Background: Bachelor's Degree in relative field Professional Experience: ‎1
Year of work Experience in the call center industry Language Skills: - Arabic
language is mandatory. Proficient in English Language.