Concierge Agent

Four Seasons can offer what many hospitality professionals dream of - a chance
to define a life-long career with global potential and a real sense of pride
in work well done.
In line with our plans for future growth, we have faith in our staff levels in
keeping with our exceptional staff-to-guest ratios. We believe that attitude
counts as much as skill. As a result, Four Seasons hires motivated people who
we train to perform superbly, while we craft an environment where they can
flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel
experience through continual innovation and the highest standards of
hospitality. From elegant surroundings of the finest quality, to caring,
highly personalized ‎24-hour service, Four Seasons embodies a true home away
from home for those who know and appreciate the best. The deeply instilled
Four Seasons culture personifies by its employees - people who share a single
focus and encourage to offer phenomenal service.
We seek the creative talents that are well-mannered, visionary, and passionate
and having a deep understanding of the hospitality concept.
We are currently looking for Concierge Agent.
JOB FUNCTIONS:
* The ability to communicate with all departments, Airport Greeters, Drivers, Messengers to ensure the smooth arrival and departure of guests, proper handling of information and to exceed guests' expectations, and follow-up on guest request. The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
* The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
* The ability to properly handle incoming and outgoing mail, telexes, packages and faxes. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
* The ability to recite all resort services, hours of operation, key personnel, resort policies, etc. The ability to keep the Front of the House Manager and senior management well informed of any guests problems or complaints, and action taken.
* The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
* The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
* The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
* The ability to work closely with the Guest Services Manager to ensure smooth handling of guest luggage, message delivery and / or special requests.
* The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
* The ability to respond properly in any emergency or safety situation.
* The ability to perform other tasks or projects as assigned by resort management and staff.
* The ability to use the resort computer system and phone system.
Since Fortune Magazine named Four Seasons
Corporate in ‎1998 as one of the ‎100 best
companies to work in. Having trouble searching for meaningful
benefits? We would like to offer our employees
competitive benefits:
* Career advancement opportunities
* Strong culture
* Best-in-industry training
* Luxury environment in magnificent locations worldwide
* Competitive salaries
* Complimentary stays at FS properties (based on availability), with discounted meals
* Dental and medical/disability/life insurance
* Retirement benefits/pension
* Employee service awards
* Annual employee party/social and sporting events
* Complimentary meals in dedicated employee restaurants
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!