Main Purpose of Job
The Claims and Deductions Management is accountable to register, analyse and
collaborate with internal stakeholders to solve customer claims and
deductions. In addition, the role monitors open claims and deductions to
ensure that the aging of those are within the market defined turn around time
for resolution.
A Day in the life:
* Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally by Nestle (C&D).
* Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncateogorized claims
* Reviews and ensures that all claims related documentation is attached in the case
* Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain
* Manages the closure of non-valid claims and deductions with Collections
* Manages the closure of valid claims and deductions via Credit Note creation
* Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes
* Trigger and Review Claims and Deductions Ageing Report
* Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval
* Monitor and Close Open Customer Credit Notes
* Resolve digitization issues and register manually customer claims in case of digitization failures
* Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.
* Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases.
* Organizes and ensures ongoing training for Claims and Deduction Management activities
* Participate on Continuous Improvement activities related to Claims and Deduction Management
Am I a good fit?
* 2-3 years of experience in business/accounting or finance role
* Proficient in Excel, PowerPoint and Outlook
* Proficient in SAP and Trade Management Systems
* Analytical skills and background in accounting is an advantage
* Flexibility and adaptability to the demands and requirements of a fast-placed environment with multiple priorities; ability to work on large quantities of data and assignments simultaneously
* Proficiency in English and language of the market (where applicable)
* University degree required
Collection Associate POSITION SNAPSHOT Company: Nestle Business Services Location: Cairo, Egypt. Department: Order to Cash Bachelor's Degree Holder POSITION SUMMARY Joining Nestle means you are joining the largest food and Beverage Company in the world. At our very core, we are a human…
## **Position Snapshot** Location: Cairo, Egypt Company: Nestle Business Services Full-time ## **Position Summary** Joining Nestle means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of …
**Reference Data Management Associate** **POSITION SNAPSHOT** Location: Nestl e Business Services Cairo Company: Nestle Full-time **Main Purpose of Job:** In this role you will be responsible for maximizing the efficiency and performance of Reference Data Management in all internal syste…
**O2C- Demand Capture Associate ** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestle Full-time **POSITION SUMMARY** To effectively manage the demand capture process ensuring accuracy, timeliness of execution and deliver the market service level agreement. **A DAY IN THE LI…
**O2C- Demand Capture Credit / Debit Notes Associate ** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestle Full-time **POSITION SUMMARY** To be a key profit and growth contributor to the Company by ensuring the processing of Credit / Debit notes within SLA, undergo analysis and f…
## **Position Snapshot** Location: Cairo, Egypt Company: Nestle Business Services Full-time Bachelor's degree, preferably Business Commerce or Business Administration ## **Position Summary** Joining Nestle means you are joining the largest food and Beverage Company in the world. At our ver…
**Collection Associate** Company: Nestl e Business Services Location: Cairo, Egypt. Department: Order to Cash Bachelor's Degree Holder ** POSITION SUMMARY** Joining Nestl e means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environmen…
This position is based in MAF Global Solutions (GS). This is a new department which has recently been set-up for all the wholly owned subsidiaries of MAF. GS is responsible for all the transactional accounting operations of the entities incl. preparation of Financial Statements. **Role Details - Ke…
Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past…
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we …