O2C Associate Manager

Majid Al Futtaim invites you to join us in our quest to create great moments
for everyone, everyday! We are the leading shopping mall, residential
communities, retail and leisure pioneer across the Middle East, Africa and
Asia, serving over ‎560 million visitors a year. For the past two decades, we
have shaped the consumer landscape across the region, transforming the way
people shop, live and play, while maintaining a strong sustainability track
record and the largest mall in the world to attain LEED Gold EBOM
Certification. We have over ‎40,000 team members in ‎15 international markets
representing over ‎100 nationalities - all keeping the customer at the heart of
everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid
Al Futtaim is the destination for you.
Role Details - Key Responsibilities and Accountabilities:
* Support in the closure of revenue transactions of EGP ‎12 Billion annually
* Maintain high levels of customer service in accordance with SLAs and provide consistent, timely and accurate delivery of services to clients through managing daily operational activities
* Provide on the job training and guidance to accountants to optimize performance including monitoring workloads to ensure timely completion of activities
* Ensure customer billing and reporting activities are carried out accurately and within defined deadlines
* Conduct regular review of policies and procedures to identify & overcome process gaps
* Ensure system jobs are scheduled in accordance with set timeframes after required checks have been completed
* Ensure all accounting records by filing source documents and other documentation. These are to be made available as and when requested
* Ensure customer reconciliations are prepared timely and as per internal corporate policy
* Coordinate external & internal audit reviews
* Help execute approved improvement initiatives and training
* Review and approve Sales Orders in ERP per site based on site reports - pull reports from POS as needed
* Ensure correct accounting for Redemption Order / Vouchers / Coupons / rebate orders
* Reconciliation for the journal entries passed in ERP with information recorded in POS
* Reconciliation for the journal entries passed in ERP with information recorded in POS
* Invoicing customers and respond to inquiries about bills/invoices
* Receive direct customer remittances in collection bank account
* Post cash receipts into Customer sub ledger and settle outstanding invoices
* Send requests for balance as per audit requirements
* Customer reconciliations to be done on an annual basis or when the balance confirmation request is requested either by auditor or by the Customer
* Respond to customer inquiries about payments received. All the queries or escalations will be communicated through BU SPOC
* Record Keeping and Maintenance (except redemption vouchers as part of invoice to be sent out with invoice copy to partner)
* Transfer invoice information to GL (month end) - make entries into ERP
* Reconcile and resolve deductions/ underbank- discounts and claims
* Maintain O2C SOPs documentation up to date

Financial KPI 's
* Timely and accurate cash and credit card reconciliation
* Timely and accurate revenue booking
* Timely and accurate AR invoice processing & cash allocation

Personal Characteristics and Required Background:
Skillset (job specific technical skills and behavioral competencies needed)
* Advanced MS Word, Excel and PowerPoint experience
* Able to meet short deadlines
* Able to deliver quality work under pressure
* Analytical & Numerical skills, Attention to detail
* Strong customer service skills
* Good written & oral communication skills - Fluent English
* Organizational skills
* Team building perspective
* Go getter attitude
* Process improvement outlook

Minimum Qualifications/education
* Bachelor's degree in Finance/Accounting is a must
* Part Qualified Accounting Qualification