Margin Assurance Supervisor

Description

Support The Company by Ensuring Maximum Revenue Realization of Products and
Services (from signals to cash) through revenue leakage detection and
prevention, in addition to identifying unprofitable traffic scenarios and
customer behavior supported by analytics

Job Responsibility

Mange to deliver customer Margin (Profitability on the customer level)
* Assist the development of the customer margin module to monitor customer behavior and detect non profitable scenarios, fix it and raise business recommendations and solutions to turn it into profitable behaviors and create more value for customer through the following:

 Confirming the total company's monthly Revenue by segment (Aspiring, high
value, Mass , Core, Enterprise) matching the monthly closing figures
 Confirming the Total traffic including other operators X-net, International
and roaming traffic by segment
 Allocating total monthly costs on the customer level based on the customer
segmentation and confirm matching the closing figures of total company
* Responsible for maintaining and updating the logic and the investigations on a monthly basis the results and schedule the follow up actions regarding the below and own the reporting internally (for management) and externally (with the Group):
 Profit-based customer segmentation
 Churn prediction
 Revenue forecasting
 Fraud detection
 Pricing recommendation
 Targeted Campaigns
 Customer life cycle
* Enterprise Fixed connectivity (SDSL) E2E reconciliation from Fixed operator to Network and from network to billing (Starting with TE leased links invoices till customers Invoices) to insure the following:
 Rating
 Existence
 Speed mismatch
 Consistent Proper billing
* Handling customers discounts on case-by-case basis, and govern the enterprise fixed connectivity monthly forum to capture all gaps and proposed solution for mitigating risks and enhancing the customer experience
* Responsible for delivering daily, weekly and monthly reconciliations (as per the MA Control Matrix)
* review automatic quality gates
* review Business Trends by streams
* review Raid Alarms and results and graphs
* review Rating Validation results
* review Frits Alarms and results
* review customer Margin (services Margins)
* Reporting reconciliations on a daily basis using the tasks tracker.
* Responsible for creating cases on the RA tool for any reconciliation findings and issues.
* Following up on the old, created cases and their status and attend the weekly RA meeting to follow the progress on the open cases
* Attend all MPM meetings related to new propositions and send its related reporting requirements
* Create UAT scenarios and review these tests reporting (not mandatory to attend the UAT)
* Review the new promos and propositions rating / granting/ expiry/eligibility/reporting based on risk matrix (create promo / offers Risk Matrix)
* Try to automate the day-to-day controls and reconciliation
* Maintain all current mapping for tariff model/service class/promos/ offers/ dedicated/etc.)
* Report the summary of Control Matrix tasks status/ findings/ team action is lending on
* Report the all-incident cases with sizing/impact/ revenue loss/ revenue prevention
* Align with business (decision support/ revenue accounting/reporting/customer insights/segments) with all material reporting issues

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Role Requirements
Core competencies, knowledge and experience:
* Problem solving
* Stakeholders' management
* Analytical skills
* Communication skills
* Tariffs and services understanding
* Eager to learn and understand.
Must have technical / professional qualifications:**
* Bachelor's degree of finance (mandate) (with at least ‎3 years' experience in relevant financial Field).
* Good knowledge of accounting principles.
* Excellent command of written & oral English language.
* Excellent knowledge of computer skills (Mastering the MS office)
* Ability to work under pressure
Advanced Skills
* SQL knowledge is a Plus
* Basic programing understanding