Ground Operations Manager

(2200GHZ)
Egypt-Cairo-Cairo | Full-time | Contract | Standard

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
JOB PURPOSE
Manage the operational resources and facilities of the Air Express Department
and the Road Express Warehouse by planning, managing and controlling effective
day-to-day pick-up, delivery and shipment processing. Ensure that local
service and cost performance targets are achieved and, in partnership with
Sales management, agree and meet customer performance expectations.
PRINCIPAL ACCOUNTABILITIES
* Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.
* Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.
* In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.
* Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors & third-party services providers.
* Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.
* Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.
* Contribute to the Operations budget & AOP based on the country business plan and positively influence the achievement of cost and service targets.
* Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country & Regional guidelines.
* Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets. Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations. Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.
* To carry out all necessary recruitment.
* As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.
NATURE AND SCOPE
a) Context
* The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.

b) Reporting Relationships
* The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports.
c) Contacts
Internal
* Country Operations management
* Local Sales management
* Country support activity personnel
* Customer Services
External
* Local Customers
* Suppliers of local goods and services
d) Problem Solving
* Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.
* Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.
e) Decision Making
* Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.
f) Planning and Organization
* Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion
* Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets
* Input into Service Centre and Country business plan
g) Job Challenge
* Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre
* Ensuring performance to standard with staff / cost constraints.
KNOWLEDGE, SKILLS AND EXPERIENCE
* Minimum ‎5 years air/road express experience, preferable with DHL in a supervisory/management role
* Educated to BA degree
* Impact & Influence
* Passion for customer service
* Planning & Organizing
* Organizational Awareness
* Interpersonal understanding
* Communication Skills
* Teamwork
* Building & Leading teams
* Developing People
* Holding People Accountable
* Achievement drive
* Attention to detail
* Initiative
* Tolerance for stress
* Decision Making/Judgement
* Job knowledge
* GSOP wide range knowledge
OUR OFFER
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!

We look forward to receiving your application!

Posting Legal Entity DHL Egypt WLL