IP Ground Operations Specialist

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

Currently, we are seeking a dynamic person to take on the role of IP Ground
Operations Specialist, based in Dammam. In this role, the successful
candidate is responsible for participation in managing project shipments
within all modes of transport (Land/Sea and Air) to the customer and network.

If this exciting opportunity interests you and you meet the criteria below,
please read on and apply.

Key Responsibilities:
*
Handling the daily operations of main clients
* Handling over dimension cargo
* Support with customs clearance and final delivery
* Mange the loading plan
* Following up on required permits.
* Execute customer operations plans and processes to deliver efficient logistics processes
* Execute, manage and update orders received via the system including special and non-assigned orders
* Ensure flow of goods and information across a customer 's global supply chain and provide resolution for order/ delivery issues
* Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
* Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
* Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
* Track the available capacities and ensure optimum utilization as per the set objectives
* Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
* Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
* Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
* Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
* Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
* Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

Job Skills, Qualifications & Experience:
*
Bachelor's Degree or equivalent experience/qualification
* Minimum of ‎4 years of experience.
* Deep knowledge of forwarding business;
* Strong analytical skills and good communication skills;
* Strong problem-solving mentality.
* Good command of English, Arabic is a plus.
* High understanding of operational processes
* Customer focus/high sense of service
* Driven and with social skills
* Good knowledge of MS Office

We offer:
*
Opportunities in a global company where you can contribute your ideas and
skills to move towards our shared goals.
* Flexible working hours with the possibility of occasionally working from home upon agreement
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.
We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:
* The largest global network with more than ~‎30,000 passionate employees
* The most efficient processes and fastest response times
* The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose : Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and other
legally protected characteristics.