Job Description & Specification:
This role is responsible for Beyti IT users systems and application support,
workstation management, and related software. Partnering with the Lead for
Business Applications, this position will lead the transition from
implementation phase to operational / support phase. Help set priorities for
the design and successful delivery of IT services support solutions.
Providing a single point of contact (SPOC) to handle service inquiries,
incidents, requests and events while ensuring relevant Service Level
Agreements (SLAs) are being achieved and maintained within company , Head
Office, Plant, existing and newly established distribution sites.
Operational/Professional/Business:
* Leads the development of strategies and roadmap and ensures its integration with the overall IT and its strategic plans.
* Works with the IT business teams on the service and application catalogue.
* Assist in design and implement short- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
* Maintain Hardware Asset Register detailing Beyti IT assets used by Beyti users, and identify, analyze, and manage associated information risks.
* Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
* Provide regular verbal and written reports to IT Infrastructure manager on service levels, dashboards, planned maintenance, issues and data.
* Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
Languages:
* English : Excellent
Country:
EGYPT
City:
Cairo
Job Type:
Full Time
Industry:
FMCG ,
Gender:
Salary Negotiable:
Yes
Experience:
7 - 10 Years
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