Senior Service Coordinator

Application Deadline:
Location: Cairo, EG, ‎11511
Contract Type: Full-Time
Working hours: ‎40
Employment type: Regular
What we offer?
Would you like to manage our service plans and establish a network of
technical experts that can provide technical support to our customers in
Egypt? Do you want to work together with after sales teams to present our
customers the best service offerings on the market?
You will be part of the service delivery team in Egypt and along with ‎15 other
technical service specialists with different segment/product focus. You will
report to Mr.Anas Ahmed Alzayyat, Head of Service Delivery, NEAS.

What is the job about?
As a Senior service coordinator, you will apply well-develop professional
knowledge to liaise and build trust with customers, service staff and
contractors regarding any scope of on-site and workshop works.

• Coordinate and schedule service operations and site visits. Handle customer requests (phone calls, emails, orders etc.) and prepare standard quotations.


• Organize travels and site visits.


• Handle customer requests (phone calls, emails, orders etc.) and prepare simple quotations.


• Enter credit memos, returns and warrant credits.


• Coordinate return of defective material from customers, distributors and service centers.


• Assist in executing plans, policies and projects.


• Handle escalated complaints from customers and drive to satisfactory conclusion.


• Prepare monthly performance report


• Support administration tasks in service workshop.


• Personal assistance activities related to Head of Service Delivery department.

What do you need to apply?
* Bachelor's Degree with atleast ‎2-‎5 years of experience in managing a service business in a multinational company.
* You have gained experience developing and implementing overall operating processes, preferably within the service environment
* You have strong communication and stakeholder management skills, and you are capable of communicating with high level of the organization on a regional level
* Service sales experience would be a great advantage

Additional information
This position is based out of New Cairo. If this sounds appealing to
you, please upload your CV/resume and cover letter today via our Careers
portal.

We look forward to hearing from you.

If you want to dig deeper into the Grundfos universe, please visit us on
LinkedIn http://linkedin.com/company/grundfos or Youtube
http://youtube.com/user/grundfos
About Grundfos
Grundfos is one of the world 's leading water technology companies with more
than ‎19.000 employees in ‎60+ countries all over the world. Our skills commit
us to pioneering solutions to the world's water and climate challenges and
improve the quality of life for people. We dare to do things that others
cannot or dare not do, as we believe innovation is not only a business
opportunity, but an obligation. And what really matters to us is not short
term profit, but the impact we make. By becoming part of our united powerful
team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to
contribute to our purpose, please apply. We need and welcome professional
people from all corners - however you identify and whatever your background
is.