Service Coordinator

؜ - ؜Cairo ؜ -

Job details

Job Description



  • Responsible for Following-up on managed service and Implementation of service level agreements related to operation and support contracts.

  • Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.

  • Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.

  • Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.

  • Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.

  • Addresses and resolves any issues and complaints.

  • Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.

  • Send due tasks to team members and follow up with them daily to update the plans.

  • Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.

  • Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance, etc.)

  • Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports...)

  • Schedules meetings and arranges appointments in internal meetings.

  • Provides instructions or information to the service team

  • Follow-up Internal Policies & Procedures such as Web Time Sheet (WTS), (CRM) & Great Plains systems and fix any problems appear with its owners.

  • Performs other related duties as required.


Personal Skills



  • Analytical skills and ability to work under minimal supervision

  • Excellent organizational skills and attention to detail

  • Ability to multi-task effectively.


Technical Skills



  • Excellent communication and interpersonal skills.

  • Exhibits strong organizational skills

  • Exhibits ability to think creatively and analytically.

  • Demonstrates strong leadership skills.

  • Demonstrates strong problem-solving skills.


Education


Bachelor of any discipline preferable Engineering


Job Details


Job Location
Cairo, Egypt
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Other
Employment Status
Full time
Employment Type
Employee
Job Division
Business Continuity
Project Management


Preferred Candidate


Career Level
Mid Career
Years of Experience
Min: ‎4 Max: ‎6
Degree
Bachelor's degree

Job Summary

  • Advertiser: Giza Systems EG
  • Announcement date: 07/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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