IT Assistant

Grade : G5
Contractual Arrangement : Temporary appointment under Staff Rule
‎420.4
Contract Duration (Years, Months, Days) : ‎1 year (Subject to
availability of funds, satisfactory performance and continuing need for the
position.)
Job Posting : Sep ‎8, ‎2022, ‎4:10:‎35 AM
Closing Date : Sep ‎22, ‎2022, ‎4:59:‎00 PM
Primary Location : Egypt-Cairo
Organization : EM_EGY WHO Representative's Office, Egypt
Schedule : Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of
applications indicated above reflects your personal device's system settings.

OBJECTIVES OF THE PROGRAMME

To ensure that effective WHO country presence is established to implement WHO
country cooperation strategies that are aligned with Member State's health and
development agendas, and harmonized with the United Nations country teams.

DESCRIPTION OF DUTIES

The incumbent will perform the following duties: Network and Hardware:
‎1-To monitor and maintain local servers LAN and e-mail system including
creating and modifying accounts.
‎2-To administer and maintain disk storage backups.
‎3-To ensure that printers and photocopiers are properly configured and are
available via the network. If necessary, to propose new printing
solutions.WHO.‎81.
‎4-To configure all the CO workstations and laptop computers (including those
of training participants and facilitators).
‎5-To assist in the evaluation and follow-up of theneeds for new hardware.

Technical support and training
‎6-To provide full IT support to meetings and events organized as per ASO
directives and instructions.
‎7-To Implement under the guidance of ITT unit in EMRO, specific ITT services
needed in the CO (intranet, IPSEC, Fire Wall,Checkpoint secure client, GSM,
GPN, VC etc.
‎8-To identify technical problems, to solve them directly or refer as
appropriate. To provide assistance (first and second leveluser support) and
simple training on basic computing skills and office software features.
‎9-To maintain common office software and ensure that virus scanning software
is kept up to date on all computers.
‎10.To organize storage and access to software and ensure proper documentation
and licensure.

Management:
‎11-To maintain log files and configuration tables.
‎12-To maintain contacts with IT suppliers of materials and services.
‎13-To monitor the stock of computer consumables. Conception/development of IT
tools.
‎14-To perform basic programmingtasks such as creating and updating high
priority MS Office templates (i.e.,forms).

REQUIRED QUALIFICATIONS

Education

Essential : Completion of secondary education; Training in area of
informatics or telecommunication.
Formal training on Windows Operating Systems family; Training on MS Office
Suite.
Desirable : University degree in Computer sciences , Computer engineering,
or related field is an asset.

Experience

Essential : At least ‎5 years of progressive experience in operation of
computers, hardware maintenance/ troubleshooting.
Desirable : Relevant experience inthe UN system.

Skills

• Excellent knowledge of Windows Operating Systems and Windows based networking environment


• Excellent knowledge of Windows based back officeand desktop applications


• Knowledge of basic telecommunications technologies and Internet based protocols

WHO Competencies

• Teamwork


• Respecting and promoting individual and cultural differences


• Communication


• Producing results


• Moving forward in a changing environment

Use of Language Skills

Essential : Excellent knowledge of English. Excellent knowledge of Arabic.
Desirable : Knowledge of French is an asset.

Other Considerations (e.g., Physical Workplace Condition, if other than normal
office environment; IT Skills; etc.)
* Knowledge of GSM/Oracle applications in an asset

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration
package, which for the above position includes an annual net base salary
starting at EGP ‎244,952 (subject to mandatory deductions for pension
contributions and health insurance, as applicable) and ‎30 days of annual
leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.


• Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:
  ‎1 -Your profile on Stellis is properly completed and updated.
  ‎2- All required details regarding your qualifications, education, training and
  experience are provided under relevant sections.
  ‎3- Your experience records are properly entered with elaboration on tasks
  performed at the time.


• Enhanced WHO Global Competency Model:
  https://www.who.int/publications/m/item/enhanced-who-global-competency-model


• Only candidates under serious consideration will be contacted.


• A written test may be used as a form of screening.


• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.


• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.


• For information on WHO's operations please visit: http://www.who.int.


• WHO is committed to workforce diversity.


• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.


• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.


• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.


• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.