Assistant Casino Manager

Job Number ‎22154208
Job Category Golf, Fitness, & Entertainment
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Position assists Casino Manager in responsibilities related to daily casino
operations. Position supports directing and training employees to serve guests
and ensures proper standards are followed. Responsibilities include ensuring
guest and employee satisfaction while maintaining the operating budget.
Accountable for enforcing all legal obligations, professionally and
consistently. Assists with enforcing policies and procedures to ensure casino
operations in accordance with local gaming regulations.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎3 years experience in Casino Administration or related professional area.
OR
* ‎2-year degree from an accredited university; ‎1 year experience in Casino Administration or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Casino Work, Projects, and Policies
* Supports the scheduling, opening and closing of all table games, slot area and cashier operations.
* Assists with ensuring the integrity of all gaming activity and equipment in casino.
* Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.
* Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.
* Liaisons with Lead Slot Technician on adjustments and repairs of games.
* Coordinates and implements casino work and projects as assigned.
* Analyzes information and evaluates results to choose the best solution and solve problems.
* Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
* Observes casino employees and provides feedback.

Maintaining Casino Goals
* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Submits reports in a timely manner, ensuring delivery deadlines.
* Ensures profits and losses are documented accurately.
* Maintains a strong accounting and operational control environment to safeguard assets.
* Promotes high visibility of casino in local market areas.

Ensuring Exceptional Customer Service
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Sets a positive example for guest relations.
* Promotes positive customer relations.
* Monitors and handles guest complaints by following the instant pacification procedures.
* Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.
* Provides guidance and professionalism on all disputes that may arise in the casino.

Additional Responsibilities
* Assists in other casino operations when needed.
* Participate in department wide projects and goals.
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Demonstrates personal integrity.
* Uses effective listening skills.
* Demonstrates self confidence, energy and enthusiasm.
* Manages group or interpersonal conflict effectively.
* Informs and/or updates the executives and peers on relevant information in a timely manner.
* Manages time well and possesses strong organizational skills.
* Presents ideas, expectations and information in a concise well organized way.
* Uses problem solving methodology for decision making and follow up.
* Ensures that cleanliness and condition of each area meets designated standards.
* Records all progressive readings prior to Casino opening and after closing.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.